Adecco
Location
Cambridge, MA | United States
Job description
Adecco is hiring a Case Manager or Coordinator in Cambridge, MA. We are looking for second shift applicant who is available to work from 1130am to 8pm. This is a hybrid role paying $44 to $46 an hour!
Position Details
Provide exceptional service to support patients/families starting and continuing therapy by demonstrating empathetic listening skills, care, and commitment. Coordinate between patients/families, healthcare providers, insurance providers, specialty pharmacy and local resources. Conduct benefit investigation, provide patient education, enroll in patient support programs, and coordinate drug delivery. Exceed in delivering a positive patient experience and be the resource of choice for the rare blood community. Be an active cross-functional team member to deliver best-in-class services to ensure access to therapy.
Job Responsibilities
• Engage patients/families to create a long-term relationship, uncover patient needs, understand challenges, and provide education and support to start or continue therapy. Manage complex issues and utilize approved resources to reduce/remove barriers as needed
• Assist in obtaining insurance approval for therapy, proactively plans for maintenance of coverage by working with the patients/families, healthcare providers, insurance companies and specialty pharmacies
• Enroll patients who qualify in financial assistance or gap coverage
• Educate patients/families and healthcare providers about patient support services. Educate about patient insurance options, limitations, requirements. Connect patients/families with local resources
• Ensure close cross-functional collaboration with Patient Services field teams, Sales, and Market Access as appropriate to ensure consistent integrated approach to supporting patient access
• Establishes and maintains professional and effective relationships with all internal and external customers including but not limited to Patient Services colleagues, Medical, Sales, Market Access, Patient Advocacy, insurance company case managers, specialty pharmacies, home health agencies, infusion site staff and office coordinators.
• Represent Sanofi at patient meetings and conferences as the trusted community resource
• Document call details with attention to data integrity to ensure compliance and enhance our service offering
• Leverages CRM reporting tools and data analytics to make strategic decisions about their territory and prioritize patient and customer needs.
• Provide caseload coverage outside of assigned territory as needed.
• Seek coaching feedback to enhance service skills
• Ensure compliance with Sanofi policies
• Bachelors degree required
• Minimum 2-4 years patient-facing role experience in case management, reimbursement, or patient advocacy
• Experience with engaging patients and caregivers with rare/chronic conditions
• Comprehensive understanding of the reimbursement process, billing/coding, insurance plans, payer trends, financial assistance programs, charitable access and related resources
• Excellent phone communication and service-oriented mindset
• Excellent attention to detail and ability to multi-task in a fast-paced environment
• Experience with Salesforce CRM preferred
• Proficient with MS Word, MS Excel, and MS PowerPoint
• Working hours may vary based on business needs and team coverage
• Spanish language fluency highly preferred
Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Pay Details: $45.00 to $46.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.Job tags
Salary
$45 - $46 per hour
