Customer Technical Support - Payment
Location
Fargo, ND | United States
Job description
Kaseya ® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide. Kaseya's best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners ), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to and for more information on Kaseya's culture, please click here: Kaseya Culture .
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. We have achieved record levels of success being BOLD, being GRITTY, being ACCOUNTABLE. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers, and the betterment of their careers and long-term financial wealth.
Are you ready to make an impact?
WHAT YOU'LL DO: As a vital member of our team, you'll take center stage in the role of providing support, training, and expert product knowledge to our valued merchants. Your day-to-day involves responding to tickets in our CRM system, handling customer calls, and conducting product installations. If you're passionate about delivering top-notch support and enhancing product understanding, join us in making a significant impact in customer satisfaction and success!
WHAT WE ARE LOOKING FOR: Become a pivotal part of our team as a Technical Support Specialist! In this role, your expertise will shine as you provide top-notch support, assisting clients in navigating and optimizing their experience. From troubleshooting technical issues to offering personalized solutions, you'll be the go-to expert ensuring client satisfaction. If you're ready to be a crucial player in elevating our technical support, apply now to join us in delivering exceptional service and driving client success with us.
ESSENTIAL DUTIES AND RESPONSIBILITIES: - Provide customer support through phone and ticketing system
- Install, configure, and train customer on the software
- Perform root cause analysis when troubleshooting complex technical issues and report back to team and client fixes
- Collaborate with the Internal Sales Team and Dev Team when appropriate
- Update technical documentation and FAQs
- Perform additional tasks and/or duties as assigned
WHAT YOU'LL BRING: - High School Diploma or GED required
- 3+ years of customer support experience required
- Previous work experience in technology field desired
- Happy, patient, and empathetic personality
- Interest in technology, databases, and cloud-based software
- Superior customer service skills
- Ability to analyze and troubleshoot problems
- Excellent written and verbal communication skills
- Ability to organize and prioritize tasks
- Strong ability to complete tasks according to established timelines and quality standards
- Previous exposure or experience with a CRM preferred
- Proficient in Microsoft Office and Google Suite
YOUR REWARD: Join the fastest growing tech company in the US. Earn a competitive compensation package that allows you to focus your attention on your passion in the heart of Miami's emerging tech and financial scene.""
If this sounds like the right career to fit your personality and interests, please apply, we're looking forward to meeting you!
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
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