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Location

Coppell, TX | United States

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Job description

The Implementation Specialist will work with the Senior Director of Product Development, internal and external stakeholders to monitor program usage and effectiveness, help create strong customer relationships, and ensure the successful implementation of UWorld products and services. Day-to-day responsibilities include delivery of in-person and online events, providing implementation guidance and data-focused support, and maintaining excellent customer service. The Implementation Specialist should be customer oriented, tech-savvy, and possess a deep understanding of educational technology. The best candidate for this role is proactive, committed to outcomes, detail oriented and possess a strong work ethic.

Responsibilities

• Support the initial and ongoing multi-year, institution-wide implementation of UWorld College Readiness learning tools for AP, SAT and ACT.
• Design in-person, remote, and online resources for faculty, instructional leaders, and institution leaders to support strong implementation of the UWorld products, filling in gaps to address customer concerns.
• Provide instructional and content integration support to ensure successful implementation of the UWorld products. Supports may include conducting and debriefing observational walkthroughs with faculty and administrators, modeling product usage, and customizing implementation support content.
• Assess impact and effectiveness of product implementations by analyzing usage and performance data and comparing to successful implementation models. Support the process for customer-focused discussions, and regular meetings, around data and implementation efficacy, areas of concern, and possible solutions to ensuring high fidelity usage of the UWorld products. Provide ‘back on track’ plans as necessary.
• Collaborate with Product Owners to understand upcoming content offerings and feature releases and incorporate into implementation and training programs, assets, and online supports.
• Provide pre-sales support to Sales and Marketing Teams related to training options, program-related reporting and effective implementation.
• Available to travel, throughout the United States, up to 25% of the time.

Requirements

• Bachelor’s in Education, Training and Development, Curriculum & Instruction or related field preferred.

• Minimum 5 years of experience teaching AP or Pre-AP courses in History, Social Studies or Math
• Experience working within public or private schools, district, or university environments.
• Experience in educational technology including program development and delivery.
• Familiarity with multiple training methods (face-face, virtual, e-learning, train-the-trainer, etc.)
• Excellent verbal and written communication skills with the ability to call, connect and interact directly with customers, including live and virtual presentations.
• Ability to monitor, evaluate and report on program effectiveness and success by regularly reviewing and analyzing data related to usage, performance, and student growth.
• Experience successfully organizing, prioritizing, and managing simultaneous projects.
• Proficient with Microsoft Office, Google Suite, and very tech savvy.
• Knowledgeable about the application of educational technology in the classroom.
• Familiar with SAT, ACT and College Readiness requirements.
• Experience creating and delivering teacher training and professional development.

Preferred Qualifications

• Knowledgeable about the application of educational technology in the classroom.
• Familiar with SAT, ACT and College Readiness requirements.
• Experience creating and delivering teacher training and professional development

Benefits

• Competitive compensation (contingent on experience)

• Paid time off (based on sliding scale according to hire date and work hours), parental leave, bereavement, and 8 hours of volunteer time
• A generous paid holiday schedule that includes the entire week of Christmas
• Comprehensive benefits package (medical, vision, dental, life, disability and pet insurance)
• 401(k) plan for retirement with 5% employer matching (eligibility after 90 days of employment)
• Annual professional and career development opportunities available
• Relaxed work environment that offers flexibility to work remotely 1 day per week
• Social Committee that offers an inclusive environment to get to know coworkers in a fun way
• Daily on-site group fitness classes

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.

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Salary