Automotive Service Advisor
Location
Lincoln, NE | United States
Job description
Anderson Mazda is looking for an Automotive Service Advisor to join our fast-paced shop. We are looking for someone who wants to grow into the role and build a career in the Automotive Industry. If you're the right one for us, you will have customer service experience and a strong desire to do the right thing and treat people the right way. You take pride in your work and see yourself as bringing great value to our company. We’re a family-owned business that began in Nebraska over 30 years ago. We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people. Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.
MONDAY - FRIDAY
BENEFITS FOR FULL TIME SERVICE ADVISORS:
- Paid Vacations & No Weekends
- Professional Development & Continued Education
- Employee Appreciation Events Such as Cook-Outs, Outings, and Contests
- A 401k Match DAY ONE
- Medical (Starting at $20/month), Dental, Vision, Life & Disability Insurances
- Employee Discounts on Vehicles, Service & Parts
RESPONSIBILITIES OF SERVICE ADVISORS:
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend needed maintenance base on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and updating customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
REQUIREMENTS:
- Proven record of achieving exceptional Customer Satisfaction
- Previous experience as a Service Advisor is a plus but not required
- Above average energy level
- A desire for a long-term career with a growing organization
- Personal and professional integrity
As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 18 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.
Job tags
Salary
