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Location

Fayetteville, NC | United States

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Job description

Foundever™ Sykes and Sitel are now Foundever™ At Foundever, we deliver leading CX solutions to global industry clients, including customer service, technical support and warranty options. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along with growth and development opportunities, for example 84% of our managers are internal promotions.A fantastic opportunity The primary function of the role is to be the first point of contact for clients and deliver professional and high-quality customer service. This could include dealing with customers, clients, or third-party contacts and complaints. You will be empowered to take initiative, as well as follow established procedures, processes and systems to provide a resolution for the customer.You’ll Enjoy An award-winning culture built on 35+ years of industry-leading experience and a commitment to improving the employee experience. You will thrive using your compassion skills to help customers, while our paid training and benefits help you prioritize your financial, physical and mental well-being to give you a sense of purpose in your role.Benefits:

• Pay: $16-18/hr
• 100% Paid Professional Training
• Medical, Dental, Vision and Wellness Benefits
• Employee Assistance Program (EAP)
• 401K retirement plan with company match
• Paid Time Off
• Employee discounts
• Referral bonuses
• Internal Mobility (84% of our managers are promoted within) Responsibilities:
• Handle inbound service calls
• Drive customer satisfaction through voice, chat, and/or email communications
• Navigate through multiple systems and tools
• Ongoing training and skill developmentQualifications:
• Strong communication skills, including the ability to navigate between screens while assisting customers
• Problem-solver with a can-do attitude
• Eager to advance your career with a reliable company
• Enjoy working independently and with a team
• Must be 18+ years of age
• High school diploma (or GED equivalent)
• Must pass a background check and drug-screen

This is an On-site position. Candidates must reside within 50 miles from the Foundever Fayetteville site: 921 Strickland Bridge Rd, Fayetteville, NC 28304 Military Friendly Foundever™ is a 2023 Military Friendly Employer. We are proud partners of Military On Source, Military Spouse -Employment Partnership and other veterans organizations. We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce. Experience built on integrity, leadership, discipline, dedication and respect.EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

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Job tags

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Salary