Warranty Analyst I or II (Level DOE)
Location
Bismarck, ND | United States
Job description
Job Information
Responsible for adjudication of Company product warranty claims in North America, including processing of warranty claims based on product and policy knowledge, product-specific system maintenance, communication of policy changes, warranty process and procedure improvements, dealer audits and warranty reporting as assigned.
Maximize recovery of warranty expense caused by supplier component failures via negotiation with suppliers to resolve disputed claims. Perform Pareto analysis on claim data to support negotiation and work with technical staff to determine root cause / verify supplier responsibility.
Focus on negotiation of disputed claims, new supplier agreements, and settlement proposals
Role & Responsibility
Recovery Program Development and Improvement
- Maximize recovery of warranty expense caused by supplier component failures via negotiation with suppliers to resolve disputed claims.
- Perform analysis on claim data to support negotiation and work with technical staff to determine root cause / verify supplier responsibility.
- Evaluate field and internal failures on engineered components by utilizing problem solving and Pareto analysis tools.
- Communicate directly with other operational departments as necessary through oral and written presentation to determine root cause of disputed claims and assure resolution of quality related issues.
- Collaborate with technical staff to review supplier disputed claims to determine correct responsibility and reassign to appropriate supplier or internal group.
- Develop and maintain supplier warranty history in support of supplier agreements and settlements.
- Negotiate with suppliers concerning responsibility for field failures and field modification costs associated with their failed component.
- Maintain Warranty Recovery backlog for field claims via Bobcat Company's Supplier Information Center ("BSIC" or "supplier portal").
- Develop and continuously improve methods to support receiving, shipping and reviewing of failed components
Warranty Claims Management
- Review dealer-submitted warranty claims for adherence to policy and fair reimbursement.
- Ensure accurate information and coding on claims for issue detection and supplier recovery.
- Suggest and implement opportunities to improve policy or process to increase internal operating efficiencies, improve validity and recovery of claim expenses, or increase ease of dealer claim input and/or quality of information.
Reporting and Communication
- Create and maintain essential warranty reporting as required by the business. This including monthly reporting maintenance and execution, design of new reports as required, and custom reporting support for project teams as needed.
- Communication of report data to stakeholders.
- Communication and training on policy and procedure changes to dealers and internal staff.
Job Requirement
- Education: Associates degree in a technical field. Bachelors degree preferred.
- Experience: 2>5 years
- Travel: <10%
- Lean Six Sigma Greenbelt Certification Preferred
- Trouble shooting skills.
- Comprehensive knowledge of Bobcat products is recommended.
- Effective verbal & written communication skills.
- Excellent organizational, prioritization and planning skills.
- Fluency in MS Office Suite (strong proficiency with Excel required)
As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more.
Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.
Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.
Beware of Fraudulent Job Offers and Solicitations Any legitimate job offer will be preceded by an official selection process.
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