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Warranty Analyst I or II (Level DOE)


Doosan Bobcat NA US


Location

Bismarck, ND | United States


Job description

Job Information

Responsible for adjudication of Company product warranty claims in North America, including processing of warranty claims based on product and policy knowledge, product-specific system maintenance, communication of policy changes, warranty process and procedure improvements, dealer audits and warranty reporting as assigned.

Maximize recovery of warranty expense caused by supplier component failures via negotiation with suppliers to resolve disputed claims.  Perform Pareto analysis on claim data to support negotiation and work with technical staff to determine root cause / verify supplier responsibility.

Focus on negotiation of disputed claims, new supplier agreements, and settlement proposals

Role & Responsibility

Recovery Program Development and Improvement

Warranty Claims Management

Reporting and Communication

Job Requirement

As a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. 

Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.

Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.

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Job tags

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