Contact Center Specialist
Location
Oregon State | United States
Job description
Job Description
Infosys is seeking a Contact Center Specialist. This position will interface with key stakeholders and apply your technical proficiency across different stages of the Software Development Life Cycle including Requirements Elicitation, Application Architecture definition and Design; play an important role in creating the high level design artifacts; deliver high quality code deliverables for a module, lead validation for all types of testing and support activities related to implementation, transition and warranty; be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued.
Required Qualifications: Candidate must be located within Dallas, TX or anywhere in the US. This position may require travel in the US.
Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
At least 4 years of Information Technology experience
Preferred Qualifications: At least 4 years of experience in build/modify/migrate/support Cisco Contact Center infrastructure comprising of Cisco UCCX, Cisco UCCE, WebEx Contact Center, Cisco CVP, Cisco VVB, VXML Gateways, Cisco Voice Gateways
At least 2 years of experience in creating quotes, order, refresh quotes for licenses, equipment etc for Contact Center
At least 2 years experiences working with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data.
Knowledge on CCaaS Contact Center solutions like Genesys cloud, AWS Connect, Nice InContact
Experience in API integrations, Bots and Conversational IVR
Experience in Design, develop, and implement Contact Center IVR applications and migrate existing on-premise contact center applications or Pure Connect system to the Genesys Cloud platform
Knowledge of Agile methodology
Excellent Analytical and Communication skills
Ability to work in team in diverse/ multiple stakeholder environment.
Logical thinking and problem-solving skills along with an ability to collaborate.
Experience and desire to work in a Global delivery environment
About Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
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