ePace Technologies Inc
Location
Foster, CA | United States
Job description
6+ years as an audio-visual engineer for a large corporate enterprise company or AV integration company for corporate clients. Proven L2/L3 troubleshooting and diagnosis of corporate AV systems, remediating issues quickly, driving new solutions at scale, and mitigation planning for deep rooted and/or systemic problems. Demonstrated ability to interface with third-party AV vendors for escalated service and/or warranty calls. Strong knowledge of modern AV fundamentals, network protocols, and IT administration.
Skills:
1. AV hardware troubleshooting (QSYS, Extron, Logitech), workaround planning (signal flow), root cause analysis, and problem solving.
2. Device access and navigating internal settings, installing firmware, and uploading/deciphering any custom programming.
3. Windows OS configuration as it applies to corporate AV systems: imaging/provisioning, accessing and reviewing logs; user proficiency with the Microsoft Suite.
4. AV application administration (MS Teams, MTR, Appspace, Logitech): monitoring and configuring dashboards, importing/exporting data, license allocation, etc.
5. Technical operation for corporate events, system testing for executive meetings, and system readiness reporting.
6. Ticket management (Service Now, JIRA), project management, and vendor management.
7. Strong verbal and written communication; experience with presentations, reports, and data analysis.
Other relatable fields: AV Engineering, Systems Engineering, Infrastructure Engineering, IT Engineering, Technical Project Management (AV)
Job tags
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