VTC Technician

Location

Springfield, VA | United States

Job description

Location: Springfield, VA

Security Clearance Required: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Shift Hours: (2nd Shift) 2-10pm

teKnoluxion provides the Defense and Intelligence Communities technical experts in the fields of Software & Systems Engineering, Enterprise Operations, and Cloud Services Management & Consulting. Our goal is not to simply support efforts, but to ignite a technology revolution, bridging the growing technology gap between the Government and commercial space.

Are you ready to test your abilities as a VTC Technician and team member in a sophisticated enterprise exploitation environment? Would you like to make an immediate and direct impact in your job? Join a dedicated team supporting the UDS contract at NGA.

What you get to do every day:

• UDS Video Teleconferencing Operations Center (VTOC) Network Engineer provides Tier I - Tier III support.

• The VTOC team monitors all VTC sessions, conferences, and VTC hardware, troubleshoot and resolve issues as they arise during video conference calls, escalating and collaborating with engineering teams from other contracts when as needed.

• The VTOC Network Engineer leverages the Remedy ticketing system to maintain an efficient accountability of system problems and resolutions to assist in identifying trends and system improvements.

• Provide VTC Operational Support for all NGA Campus East and West conference rooms and private offices
• Perform new installations, implement upgrades, modify existing installations on multiple vendor models of collaboration endpoints
• Scheduling and managing local and remote AV/VTC events, to include scheduling of physical room space when required
  • Assist customers with scheduling conflicts of NGA conference rooms and or VTCs on multiple networks
  • Develop documentation such as diagrams, troubleshooting guides, and topology diagrams to be utilized by different levels of support staff for troubleshooting.
  • Schedule Joint Worldwide Intelligence Communications System (JWICS) VTCs using the JWICS scheduling system integrated with TMS for external Agencies
  • Monitor VTCs using the Tele-presence Management Suite (TMS)
  • Monitor live VTCs for audio/video issues
  • Take remote control of ongoing VTCs for additional customer support
  • Provide remote support using VNC Viewer
  • Provide in person technical support when required
  • Act as first responders (identify problems)
  • Resolve scheduling conflicts as they occur
  • Assist with recording of VTC sessions
  • Provide customers with individual/group training upon request.
• Generate Tier 1-3 incident tickets in ServiceNow
• Provide Closed Captioning Support for all Tier 1 VTC for the hearing-impaired community
• Provide user education and training on VTC equipment and other basic hardware and software functions

Clearance: Active TS (SCI eligibility) clearance and eligibility to obtain a CI poly is required upon application for initial consideration **This position is not open for any clearance upgrades or sponsorship.**

Education/Experience:

• Requires a bachelor's degree or equivalent experience
• 5+ years of related experience

Shift Hours: (2nd Shift) 2-10pm

Required Skills:

• Excellent troubleshooting capabilities and strong communication skills.
• Strong work ethic and attention to detail
• Strong time management skills and ability to work flexible schedules to meet job requirements
• Ability to work independently on projects and/or tasks

What is ideal?

• Intelligence Community Experience preferred

• Recognizing great achievements do not go unnoticed by teKnoluxion through service anniversaries, spot awards, and employee referral bonuses
• You’ll join a growing organization of passionate, top-shelf, IT engineering professionals with extensive experience in actively developing the technology revolution in the Intelligence community
• Highlights of our benefits include Health/Dental/Vision, 401(k) match and potential Profit Sharing, Universal Leave, STD/LTD/Life Insurance/Voluntary Life Insurance, Stipends, Referral Bonuses, and more!
• Compensation is unique to each candidate and compensation packages are based on education, experience, and other requirements.

teKnoluxion is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.

teKnoluxion does not have a vaccination mandate applicable to team members. Vaccination requirements will depend on the status of the federal contractor mandate and customer site requirements. Regardless of vaccination status , personnel are required to wear masks while indoors when the CDC COVID-19 Community Level is High.

Job tags

Salary