Digacore Technology
Location
Lakewood, NJ | United States
Job description
Company Description
Are you passionate about technology and someone who enjoys helping others? Digacore Consulting, LLC is a rapidly growing Managed Service Provider for business IT needs. We are currently seeking to fill an IT Technician position for our Projects team. The ideal candidate has a proven track record for taking ownership of responsibilities to completion of task. The position also requires the ability to multi-task in a fast-paced environment. With multiple office locations and a growing client portfolio, Digacore is looking for team members who are eager to be a part of that growth and further their professional development. This position requires the ability to be a strong problem solver, a real interest in technology and a strong sense of urgency. Company Culture Digacore Consulting LLC strives to maintain a positive and supportive working environment. Our company has developed its leadership to inspire innovation. With our Pay to Pass program to encourage continuous learning and education, our team members have the opportunity to pursue certifications that lead to career growth. Our strong focus on our commitment to clients gives our team the fulfillment and satisfaction of knowing that they made a difference in someone else's day and helped others with the work they perform daily. Digacore offers an experiential environment offering our team the occasions to regularly engage with new technologies. In short, our company culture affords our team members respect and acknowledgement while expecting quality work each day. Job Description Basic Function Projects Technicians are responsible for managing multiple client projects in various phases and stages. Projects Technicians collaborate regularly with the hardware team, helpdesk technicians, client success team and client vendors. This position requires the ability to work independently and be self-motivated, as well as the ability to be a team player. The ideal candidate will have an advanced understanding of Microsoft operating systems, business applications, as well as, have strong customer service and communication skills. A successful Projects Technician must have a thorough knowledge of computer software and hardware and a variety of internet applications, networks and operating systems; will have great troubleshooting abilities and attention to detail. The goal is to build and maintain updated and efficient computer systems and networks to optimize the role of technology on business sustainability. Position Entails • Be an integral part of the onboarding for new client sites and the upgrades of current client infrastructures. • Responsible for configuration and installation of devices and equipment in preparation of projects. • Develop components of technical design specifications under Projects Manager direction. • Report progress to Projects Manager and meet deadlines. • Interface with all areas affected by the project, including end users and other internal departments to coordinate project activities and progress. • Assist with planning, coordinating, testing and implementation of all projects. • Create and maintain appropriate documentation for all projects. • Provide training to helpdesk team on completed projects to be supported. Qualifications Requirements • Ability to work as a team member. • Effective written and oral communication skills. • Ability to travel as needed -travel reimbursement provided. • Advanced understanding of operating systems, business applications, printing systems, network systems, network design, server hardware. • Service awareness of all organizations' key services for which support is being provided. Knowledge, Skills and/or Abilities Required • Minimum 4-5 years' experience in an MSP environment or similar IT organization is required. • Minimum 2 years' experience with projects-related technical responsibilities. • Minimum 5 years' experience with Windows servers. • Minimum 2 years' experience with Microsoft 365. Preferred CertificationsJob tags
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