Travel Consultant

Location

Columbia, SC | United States

Job description

TCS World Travel has hosted guests on adventures of a lifetime for over 30 years. We have developed and operated over 300 expeditions to more than 200 destinations. Our all-inclusive journeys deliver unparalleled and meaningful experiences in unique destinations around the globe. TCS operates luxury jet tours under its own brand as well as for strategic partners, including Four Seasons as well as custom, bespoke travel experiences. Our expertise has led us to be the most-awarded jet expedition company in the world, winning accolades over multiple years in the Travel + Leisure World’s Best Awards, AFAR travelers’ Choice Awards, Conde Nast Traveller Readers’ Choice Awards and Departures Legend Awards among others.

The Opportunity

The Travel Consultant role is for a highly productive, self-motivated, results-driven individual. This person is responsible for actively selling luxury private jet programs (priced between $150K - $170K per person) and develops world-class, personalized travel experiences to high net worth individuals via phone, email and in-person communications. It is critical in this role to meet or exceed all assigned revenue goals. This person will be responsible for managing prospective clients through the entire sales cycle from inbound lead to booking the trip, and responsible for maintaining the post-booking relationship. This role will be effective at developing strong relationships with qualified clients via phone and email communication and creating a strong and ongoing relationship via outbound calling, as well as will be adept at accurately maintaining client contact information in Salesforce.

Location: Canada- Remote - Preferred in BC or Ontario

Travel Opportunities: Exciting travel opportunities both domestically and/or internationally to attend expedition departures.

What you will be doing:

• Learn about and stay updated on all TCS and TCS partner products offered for sale
• Answer inbound phone calls and emails from prospective clients
• Create bespoke itineraries combining guest requests and insights and recommendations on their trip
• Conduct outbound communication (phone and email) to prospective clients
• Qualify and proactively follow-up with prospective clients to ensure they progress through sales cycle
• Sell preferred vendor travel insurance for both products
• Accurately maintain and update real-time client contact information in Salesforce and forecast sales opportunities in Salesforce
• Monitor client issues, feedback, deadlines, and deliverables and ensure client issues are handled optimally and quickly, escalating to Director of Sales when needed
• Provide Sales & BD team regular updates on what’s working well, what challenges exist, and proposed plan to address them
• Work cross-functionally alongside other departments, including the marketing team, operations team, and guest services team
• Collaborate with sales colleagues in refining sales skills and strategies to drive results
• Assist with travel agent trainings via webinars and in-person
• Attend ongoing training sessions
• Knowledge of all company Health & Safety standards and execution of applicable responsibilities is outlined in the company Safety Management System (SMS).

What we are looking for:

• Requires 5+ years of relationship-based phone selling experience to high net worth individuals. Experience selling travel products and services is helpful but not required.
• Demonstrated ability to use relationship-based skills to close sales with high net worth individuals
• In-depth understanding of the sales process and demonstrated ability to deliver results
• Superior planning, organizational, and prioritization skills
• Experience establishing sales goals, managing to them, evaluating results and putting into place plans for improvement and optimization
• Excellent verbal and written interpersonal skills (professional and eloquent)
• Active listener and ability to develop strong relationships with prospective clients
• Technology-savvy -- proficient in using Salesforce and MS Office.
• Handles stressful situations and deadline pressures calmly and professionally

We believe people are happier and perform best when they are able to be their true self, and that diverse teams deliver better results.

Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias; building an inclusive culture, and embracing diversity in all its dimensions. TCS World Travel is an equal opportunity employer.

Travelopia is committed to ensuring a work environment that is open, accessible, and inclusive, removing barriers for all individuals. If you require accommodations/additional support to participate in the recruitment and selection process, kindly inform us. Our hiring team will work with you to provide suitable accommodations/additional in a timely and confidential manner. Information received will be handled with the utmost discretion.

To request accommodations, please contact our team at [email protected]

We look forward to hearing from you!

#LI-REMOTE #LI-HH1

Job tags

Salary