Hub International
Location
Chicago, IL | United States
Job description
Provide outstanding customer service support for local office AV installations - new and existing. Perform monitoring, maintenance and administrative tasks related to network connectivity and software configuration changes while optimizing system performance. On smaller projects, take the lead, and on larger projects, join the team. Ensure that assistance is given in a professional and polite manner, with a focus on promptness. This is an entry-level technical role with plenty of opportunities for direct mentoring from senior team members.
RESPONSIBILITIES
Provide day-to-day remote operational support of AV equipment.
Assist in performance monitoring and capacity planning of the AV environment.
Act as an escalation point for the ServiceDesk to investigate and resolve assigned incidents.
Participate in planning and deployment of new and upgraded device installations across internal and vendor teams.
Effectively communicate with users, peers, vendors, and management by blending appropriate levels of detail to ensure understanding.
Assist in technology evaluation and selection processes, ensuring compatibility between business requirements and technical performance. Document analysis and recommendations
Assist in documenting clear processes and procedures to ensure continued collaboration success.
Facilitate the adoption and deployment of new technologies.
Additional Duties may include:
Participate in scheduling, coordination and tracking of installation and disconnects of AV Equipment
Communicate with business owners to document objectives and goals and create solutions to help them meet their goals.
Assist with audits across core team solutions to meet enterprise cost containment goals.
Other tasks as needed to support overall IT team performance.
PREFERRED QUALIFICATIONS
Strong written and oral communication skills
Strong troubleshooting, critical thinking, and problem-solving abilities
Advanced knowledge of Excel techniques to support analytical responsibilities.
Well-organized, detail-oriented, adaptable, self-motivated, and capable of completing troubleshooting and problem-solving activities.
Prefer 3+ years of previous IT help experience.
Familiar with change management, problem management, release management, quality management, and incident tracking
Basic IT Support background/history
Basic knowledge of computer networking
Understanding of and Troubleshooting ability of Audio & Video electronicsBasic knowledge of Signal flow of AV hardware understanding between devices (Control, Video, Networking)
Although hybrid to a local HUB office is desirable, this position is open to remote candidates.
Join a Winning Team at HUB International
When you join the team at HUB International, you become part of the 5th largest global insurance broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. Becoming a part of HUB means that you thrive in an entrepreneurial and fast paced team environment supported by over 12,000 professionals in 450 offices across North America. You will be able to actively contribute to our track record of year over year growth fueled by innovative new products and services, mergers and acquisitions, and a great team of people. As part of our talent engine, you will exemplify our strong core values which drive our unique corporate culture. HUB's entrepreneurial spirit is evident in our people, products and philanthropic initiatives and we are passionate about our talent!
Disclosure required under applicable municipal regulations in NY and NJ, as well as the law in Colorado: The expected salary range for this position is $50,000 to $60,000 and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level. HUB International is proud to offer comprehensive benefit and total compensation packages which could include health/dental/vision/life/disability insurance, FSA, HSA and 401(k) accounts, paid-time-off benefits, and eligible bonuses, equity and commissions for some positions.
Department Information Technology
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: Associate degree (2-year degree)
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
EEOAA Policy
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Hi, we're HUB.
In a rapidly changing world, we advise businesses and individuals on how to prepare for the unexpected.
When you partner with us, you're at the center of a vast network of experts who will help you reach your goals through risk services, claims management, and compliance support.
And this gives you the peace of mind that what matters most to you will be protected — through unrelenting advocacy and tailored insurance solutions that put you in control.
About HUB International
Headquartered in Chicago, Illinois, HUB International Limited (HUB) is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment and risk management products and services. From offices located throughout North America, HUB's vast network of specialists provides peace of mind on what matters most by protecting clients through unrelenting advocacy and tailored insurance solutions. For more information, please visit hubinternational.com.
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