Business Development Manager
Location
Federal Way, WA | United States
Job description
Do you thrive on finding new and innovative solutions that meet customers’ needs? Do you enjoy building and developing relationships that create organic growth for the business? Do you find it invigorating to build a unique strategy to take the business into the future? Are you passionate about serving customers, fellow employees, and the company in new and creative ways?
Holman Logistics is looking for a Business Development Manager (BDM) who can do all of that while maintaining a service mindset, as well as a strong drive to succeed. This person would be based in our Federal Way, WA Support Center office, but would work with our leaders across the country. This is an exciting opportunity to be part of a growing organization focusing on providing Extraordinary Service to our customers. Our customer brand list includes some of the world’s most respected, and we are growing each day!
The Business Development Manager will play a key role in building relationships that drive new business growth for Holman. As the initial Holman contract, the Business Development Manager will primarily be responsible for supporting “top-of-funnel” business relationships by identifying new leads, establishing initial contacts, and qualifying opportunities for further exploration. The BDM will leverage support from the President, VP of Business Development, and Marketing Manager.
Essential Functions Statement(s) - Identifies potential clients in the target market and completes appropriate research on the prospective client’s business needs.
- Under the guidance of the VP of Business Development and Company President, analyzes business needs and articulates how Homan can provide solutions to prospective clients.
- Develops relationships with prospective clients, while maintaining existing client relationships.
- Maintains a “forward-thinking” and future-state mindset, seeking to drive the company forward and the improve market share that Holman impacts. Looks for “out-of-the-box” solutions to serve our customers (or bring in new customers) and works directly with company leadership to meet customer needs in creative and meaningful ways.
- Interacts with and presents new ideas and/or solutions to prospective clients, including calling upon business executives and presenting a clear business value/business case.
- Partners and collaborates with Division Managers to create contract-winning proposals for current and prospective clients.
- Communicates client needs and demands to Support Center leadership.
- Stay informed of analytic best practices across the industry and provide effective information to assist the company and our customers in achieving development goals.
- Work with customers to ensure superior satisfaction by providing deep analytics and contributing to problem-solving through findings.
- Utilizing Salesforce, BDM responds rapidly to clients’ requests, needs, and/or opportunities. Tracks all contacts, scheduling appointments, and maintains notes within Salesforce.
- Forecasts and tracks client account metrics.
- Exercises a data-centric approach to gather customer insights and use data to improve future business development campaigns and results.
- Builds a robust new business pipeline, seeking to exceed financial expectations.
- Champions Holman’s core business values.
- Reliable attendance at scheduled shifts.
- Performs all duties in conformance with appropriate safety and security standards.
- Performs all other duties as assigned or needed.
POSITION QUALIFICATIONS Competency Statement(s)- Attendance - Ability to work the required schedule and arrive at work on time and work alternative schedules to accommodate the needs of the business. Ability to travel to conferences and client meetings as required.
- Communication - Ability to effectively communicate in writing and verbally in a courteous and professional manner with others. Ability to understand and follow verbal and written instructions.
- Mathematics - Ability to apply advanced and complex mathematical processes and equations as appropriate for the situation.
- Language – Ability to read, analyze, and interpret common technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community in a professional manner while upholding the Holman Core Values. Ability to effectively present information to top management, clients, and customers.
- Diversity-oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Relationship Building - Ability to establish and maintain effective working relationships with customers, co-workers, management, and government officials.
- Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others, with respect and professionalism.
- Empathetic – Ability to appreciate and be sensitive to the feelings of others.
- Productivity - Ability to maintain a level of production that meets or exceeds the established guidelines. Ability to work independently without interruptions.
- Paperwork - Completion - Ability to complete necessary paperwork neatly and accurately and according to established guidelines.
- Paperwork - Verification - Ability to verify paperwork necessary to ensure accuracy and completeness.
- Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.
- Detail Oriented – Ability to pay attention to the minute details of a project or task and prioritize tasks. Ability to handle multiple tasks/projects simultaneously.
- Analytical Skills – Ability to use thinking and reasoning to solve a problem. Ability to understand and interpret financial and technical information.
- Reasoning – Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Ability to deal with nonverbal symbolism (formulas, scientific equations, graphs, etc.) in its most difficult phases. Ability to deal with a variety of abstract and concrete variables.
- Organized – Ability to follow a systematic method of performing a task. Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem-solving situations; uses reason even when dealing with emotional topics.
- Strategic Thinking – Develops strategies to achieve organizational goals; understands organization’s strengths and weaknesses; analyzes market and competition; identifies external threats and opportunities; adapts strategy to changing conditions.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly. Look for ways to improve and promote quality.
- Adaptability - Ability to adapt to change in the workplace.
- Autonomy - Ability to work independently with minimal supervision.
- Safety Awareness - Ability to identify and correct conditions that affect Team Member safety.
SKILLS & ABILITIES - Education: Bachelor’s degree in business, or Marketing. Master’s Degree preferred.
- Experience: Five (5) years of previous work experience in business development in a 3PL, distribution, or warehouse environment. Knowledge of Six Sigma, Lean Manufacturing, and Green Belt. Certified preferred.
- Computer Skills: Advanced computer skills. Strong working knowledge of MS Office including Outlook, Excel, and Word. Ability to master internal computer systems.
- Certificates & Licenses : None
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