Sales Supervisor - Neiman Marcus, Beverly Hills

Location

Beverly Hills, CA | United States

Job description

Position

Job Title: Sales Supervisor

Reports to: Boutique Manager or Department Manager

Job purpose:

Working with the Boutique Manager and or Assistant Manager/Department Manager, the Sales Supervisor is responsible for assisting with the day-to-day management of the boutique and the achievement of sales goals for specific product categories. The Sales Supervisor ensures the highest level of customer service in line with Christian Dior expectations:

• Meet sales targets and minimize stock losses
• Demonstrate excellent product and range knowledge
• Participate to staffing, scheduling, merchandising and inventory
• Supervise, coach and motive the team members

Tasks and responsibilities

Commercial Performance and Team Management:

• Increase sales and measure sales performance and conversion rates daily.
• Provide and inspire outstanding service to our customers.
• Assist in assigning and monitoring sales goals of Sales Associates
• Responsible for clientele development
• Participate in the preparation of merchandise displays and presentations, exercising independent judgment and discretion in applying merchandising concepts and guidelines.
• Train, coach, develop, and lead sales associates in selling skills
• Conduct and/or participate in regular store meetings to discuss performance, sales training, product knowledge, merchandising, and to convey other necessary information to management staff and associates.
• Facilitate proper communication between management and associates.

Clientele Service and Management:

• Participate in the coordination of sales promotion activities, which include seasonal sales, trunk shows, contests, including proper use of in-store signs advertising sales and promotions.
• Train the team on optimizing Capture Rate and After Sale do develop personal customer database

Profile

• Monitor proper pricing of merchandise
• Minimize stock losses

Process Management:

• Oversee compliance of associates with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
• Help solve problems that affect the department’s service, efficiency, and productivity.
• Lock and secure the store, and oversee compliance with all security procedures.
• Any other tasks as assigned from time to time.

Skills and competencies

Ability to:

• Develop and train associates, build relationships, utilize skills of associates most appropriately
• Provide outstanding customer service
• Effectively manage sales staff toward achievement of sales and clientele objectives
• Manage boutique operations effectively including attendance, merchandising, and housekeeping standards
• Merchandize effectively
• Maintain a fair, consistent set of standards as they apply to work force
• Adjust priorities and manage time wisely in a fast-paced environment
• Communicate in a clear, concise, understandable manner, and listen attentively to others, understand material, and provide instructions to associates
• Operate all equipment necessary to perform the job, including POS systems, PC, phone systems, cash register, sensor-tag remover, and all other office equipment.

Additional information

Requirements

• At least 4+ years of retail experience required, preferably with at least 1 year of management, in a luxury product setting.
• Sense of initiative and commercial creativity with fashion sensitivity
• Strong knowledge of the luxury industry with fashion sensitivity consistent with the brand.
• Demonstration of own initiative
• Ability to maintain presence on selling floor for long periods as needed.
• Strong interpersonal, communication, organization and follow-through skills

The selected candidate will be offered a salary within the range of $25- $28per hour/annually, plus bonus eligibility. The salary offered will be dependent upon the candidate’s relevant skills and experience. Christian Dior Inc. offers comprehensive benefit plans such as medical, dental, vision, Flexible Spending Accounts, and short and long-term disability. Additional employee perks include, but are not limited to employee discount program, various paid time off, volunteer time off, holidays, mental health and wellbeing support, family friendly benefits, reproductive health care, child and elder care services, commuter benefits, 401k plans with an employer contributions matching plan, employee referral program, and more.

ADDITIONAL INFORMATION

Christian Dior was the designer of dreams. In founding his House in 1947, marked by the revolution of the New Look, he metamorphosed his reveries into wonderful creations. Christian Dior Couture, the Houst of Dreams, is recognized for its French heritage and vibrant culture sublimating its unique Savoir-faire and Creativity through empowering "metiers d’art”. Our Maison is a destination for sustainable growth & success where we shape the future of our Talents in a positive, authentic & generous environment. We bloom & deliver excellence with passion, determination, courage & optimism to offer meaningful & daring codes.

Christian Dior Couture is part of the LVMH Group, where People Make the Difference. We value, celebrate, and welcome each unique talent and strive to create an inclusive environment providing all employees a sense of purpose. Beyond your role, we recognize the importance and passion of creating communities with shared values that enrich and impact beyond our organization. As an employee, you will have an opportunity to engage in our employee-led communities such as Sustainability, Diversity, Equity and Inclusion, and Corporate Social Responsibility.

Job tags

Salary