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Location

Glen Burnie, MD | United States

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Job description

Join our dynamic technology team, where big ideas evolve into cutting-edge products, platforms, and solutions that resonate with our customers. We foster an environment of innovation, where your ideas are not only welcomed but also rewarded and nurtured. We value authenticity and encourage you to bring your true self to the workplace.

Job Summary
As a member of our team, you will play a crucial role in addressing inquiries from law enforcement agencies and subscribers, outlining our company's policies and processes related to Legal Response Center (LRC) operations and responsibilities. Your responsibilities will include providing immediate and accurate responses to inquiries, monitoring support systems, and analyzing and reviewing responses to lawful requests.

Key Responsibilities
Respond promptly and accurately to inquiries from law enforcement agencies regarding subscriber information, system security, harassment, and fraud, ensuring compliance with lawful orders or legal processes.
Provide timely and accurate responses to subscriber inquiries regarding our company's policies and processes.
Generate daily operations reports for the Legal Response Center and Engineering teams, summarizing key metrics and highlighting any system or tool outages.
Respond to and escalate trouble calls, alerts, and emails in a professional manner, meeting established timelines.
Perform data preservations as directed by lawful orders issued by criminal or civil authorities.
Contribute to application/tool development and process automation within the Legal Response Center, providing input and feedback.
Maintain and update documentation supporting team problem analysis and resolution.
Participate in project calls with various teams and business units, representing the Legal Response Center and providing critical information.

Preferred Skills & Experience
Associates Degree or equivalent work experience.
2-5 years of relevant work experience.
Excellent oral/written communication and interpersonal skills.
Experience in Security, Call Center operations, and/or working with law enforcement agencies.
Strong organization, communication, and time management skills.

Perks & Benefits
We're committed to creating an environment where our employees feel valued, understand our business goals, and are motivated. Here are some of the perks and benefits available to our US-based employees:
Medical & Dental coverage
401(k) Savings Plan
Generous paid time off
Life Milestones support, including adoption assistance, childcare resources, pet insurance, and more.
Courtesy Services, including free digital TV and internet for full-time employees in serviceable areas.
Discount tickets for Universal Resorts, including theme park tickets and onsite hotel rooms.

Reasonable Accommodation
We ensure that individuals with disabilities are provided reasonable accommodation throughout the job application process and during employment.

Equal Opportunity Workplace
We are proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Education & Experience
Associate's Degree or equivalent work experience.
2-5 years of relevant work experience.

Compensation & Benefits
Base pay is one part of the Total Rewards provided by our company. Most positions are eligible for additional compensation such as Commission or Bonus, along with best-in-class Benefits tailored to meet your needs.
Employment Type: Full-Time
Salary: $ 40,000.00 89,000.00 Per Year

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Job tags

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Salary