Jiffy Lube
Location
Owings Mills, MD | United States
Job description
Jiffy Lube Service Advisors are responsible for creating a positive guest experience and providing the highest level of customer satisfaction. During face-to-face customer interaction, the Service Advisor educates the customer about the condition of their vehicle and offers service recommendations that are in the best interest of both the customer and their vehicle. The Service Advisor listens to customer concerns about their car and offers solutions that meet their needs. This is an important job in our Jiffy Lube stores and critical to our success. The best candidates for this role are people focused and energized by the opportunity to meet many customers. They are not discouraged by rejection after offering a service. They have high energy, are friendly, professional, knowledgeable, and show a true empathy for the customer. Lastly, they have strong communication and computer skills in order to build service tickets and relay information between the customer and service technicians.
Every J-Team member receives comprehensive training from Jiffy Lube University, our award-winning training program. We even offer Ace Accreditation of up to 32 college credits for completion and certification of Jiffy Lube University courses.
Physical Qualifications:
Job Duties Include, but are not limited to…:
Once you’ve become certified, you will be eligible for advancement opportunities and training in other positions [Supervisor-Key Holder and Assistant Manager].
Qualifications:
Previous experience is essential and requires a minimum of 1-year working for a dealership, automotive shop, tire center or quick lube. Simply put, we're looking for people who can provide exceptional customer service and have automotive knowledge.
Full-Time Perks:
Business Model & Culture:
The Blauvelt Jiffy Lubes have been in operation for over 40 years. Jiffy Lube is a great place to work if you love working with your hands, learning how to work on cars, and want to grow a career in the automotive field. Our fun, team-oriented atmosphere means you don't have to work by yourself on your own bay like in most other shops. We provide all the tools and training to do the work. We work on all makes and models. All you need is a positive attitude, strong work ethic, and drive to grow your career in a fast paced work environment.
We live by the following FASTEST core values:
Friendly
Accountable
Service
Teamwork
Educational
Speed
Tidy
Come join our Team and get started!
Job tags
Salary