Location
Loveland, Hamilton County, OH | United States
Job description
Cold Jet is the leading global provider of environmentally responsible cleaning, surface preparation, parts finishing, and dry ice manufacturing systems. These solutions are based upon our proprietary knowledge of the properties and application of recycled carbon dioxide (CO2) in both liquid and solid form. We are highly regarded by our customers, employees, business partners, and community for providing value, quality, and service.
As a result of our expansion and growth, Cold Jet is seeking a Service Technician who will be responsible for providing service and troubleshooting support on primarily dry ice blasting machines but also dry ice manufacturing equipment in our office and occasionally in the field. The person will ensure timely follow-up on service opportunities, support on operational, office tasks, and provide accurate documentation of quotes & service orders. This position will be located in our Loveland, Ohio headquarters.
Technician Responsibilities:
- Perform equipment repairs at Cold Jet’s Loveland office and occasionally at customer sites in the field, performing electrical and mechanical troubleshooting and repair on industrial machinery.
- Provide technical phone support & hands-on troubleshooting.
- Generate and update service quotes, service call orders, and job entries in company software systems and complete associated paperwork.
- Contribute to sales of parts and services.
- Support other Cold Jet departments, sales, engineering, and operations.
- Resolve customer issues diplomatically, and create value for both customers and Cold Jet in a professional manner.
- Communicate clearly and effectively with customers in a training situation.
- Effectively apply technical and logical methodologies to solve problems in stressful and difficult environments.
- Effectively schedule workload, material, and parts needed to complete tasks in a timely manner and to the satisfaction of the customer.
Department Support:
- Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with the best solutions above and beyond the normal call of duty.
- “Own” customer requests and issues, the follow-up to ensure 100% satisfaction.
- Handle all company business in the best interest of both customers and Cold Jet by creating value and providing win-win solutions.
- Build a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs.
Position Requirements:
Education & Experience:
- Degree in a technical field or equivalent training
- 2+ years experience in technical service working with mechanical equipment
Skill Competencies:
- Proficient level skills with MS Office, especially Excel, and ERP & CRM applications
- Strong business communication skills, from oral presentations to business writing
- High attention to detail
- Strong mechanical aptitude
- Willing to travel occasionally, including internationally
About Cold Jet: Cold Jet is an innovative, energetic company that prides itself in the design, production, and sales of world-class, state-of-the-art dry ice technology. Cold Jet is managed by a knowledgeable and experienced team of dynamic and dedicated professionals, working towards a clear vision. Through their leadership, individuals and teams achieve challenging and focused goals, fostering personal achievement and loyalty to a company that values a job well done.By recruiting, hiring, training and retaining the most talented professionals, we continue to build our legacy of innovation and excellence. Learn more about our culture at careers.coldjet.com
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