Location
Waco, TX | United States
Job description
**Rewritten job description for a Guest Services Agent in Waco, TX, US**Are you a highly enthusiastic and customer-focused individual looking to join the team at Bridge Hotel Partners, LP C/O KB Hotels LLC in Waco, TX? We are in search of a Guest Services Representative who will be the welcoming face of our hotel, dedicated to providing top-notch service and ensuring every guest has a memorable stay. Your duties will involve efficiently handling guest check-ins and check-outs, managing phone calls, processing payments, promptly addressing guest queries, and maintaining a welcoming and supportive presence at the front desk. If you are ready to be a part of creating unforgettable guest experiences, come join us at Bridge Hotel Partners!
Responsibilities:
- Welcome guests as they arrive to the hotel and ensure they complete their check-in and check-out processes with ease.
- Answer any questions and fulfill any requests made by guests in a timely and professional manner.
- Provide top-notch customer service by proactively anticipating guests’ needs and adhering to the hotel's standards and guidelines.
- Address any complaints voiced by guests and strive to ensure they have a satisfying stay.
- Ensure that the hotel's premises remain clean and safe at all times.
Qualifications:
- Possess prior experience in hospitality and customer service.
- Demonstrate excellent customer service skills with a focus on providing friendly and helpful service.
- Possess strong verbal and written communication abilities.
- Reliable attendance record and punctuality. Must have availability and flexibility for working days, weekends, and holidays.
- High School Diploma or equivalent.
About Company:
With a team of industry veterans, seasoned managers, and emerging leaders, Cambria Waco Hotel brings an unmatched combination of experience, competence, and innovation to its daily operations and developing projects. Together, Cambria Waco Hotel's team brings more than fifty years of combined experience in every aspect of hotel licensing, development, and operational management across multiple brands.
Job tags
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