Medulla
Location
Oak Brook, IL | United States
Job description
TVG-Medulla, LLC, a private equity-owned organization with 150+ clinics nationwide, provides support and services to two comprehensive chiropractic care companies, Chiro One Wellness Centers and MyoCore Personalized Pain Care, both industry leaders in evidence-based, patient outcomes-centered care.” It’s difficult enough to attract candidates, so including the sentence about our private equity partnership and our national footprint would only help drive interest.
General Description
The Senior Clinical Trainer will facilitate new hire Chiropractic Technician (CT), Care Manager (CM), Doctor of Chiropractor (DC) training and continued training for current team members. Topics may include, but are not limited to: operations, skill refinement, customer relations, goal setting/achieving, strategizing, sales, chiropractic, branding, technology, management and metrics.
Essential Functions and Responsibilities
1. Facilitate new hire CT, CM, DC training and retraining for current team members. Training will be geared towards improving professional knowledge, customer service and technical skills. Topics may include, but are not limited to: operations, skill refinement, customer relations, goal setting/achieving, strategizing, sales, chiropractic, branding, technology, management, administering schedules and Chiro One’s vision and mission.
2. Assist the Clinical Operations and Clinical Training Departments in analyzing the Learning and Development program to determine current needs, project future needs, measure training effectiveness and develop a program catered to ensuring the Chiro One team has the skills, knowledge and drive to accomplish its strategic plan.
3. Identify different cultural and learning styles amongst team members and create a blended learning environment catered to the individuals present, using a variety of facilitation techniques. Listen actively and accept feedback; communicate with enthusiasm, clarity and simplicity; provide regular and constructive feedback to learners and develop, coach, motivate, and inspiretrainees and fellow team members.
4. Perform all administrative duties associated with conducting training (including all pre-training prep work, administering/adjusting schedules, proctoring exams, sending out communications to trainees and managers, obtaining system logins, executing signatures, and post-training assessments).
5. Act as a liaison between departments/managers and trainees.
6. Facilitate courses as needed to support the execution of training programs in multiple delivery methods, including on site (Oak Brook, IL. and Greater Chicago land area) off site training locations in emerging markets (including but not limited to, , S. Il, Indiana, Missouri, Wisconsin, Kansas, PNW), virtual tools like Teams, Mindflash, etc. and classroom training sessions, coaching meetings, and one-on-ones.
7. Create, update and modify materials based on best practices, policy/product/system changes or to improve employee performance and training effectiveness.
8. Maintain and refresh professional knowledge via attending conferences, reading professional publications and attending relevant trainings that promote success within the position. Remain current on Chiro One policies, procedures and protocols via the Chiro One Social Network: currently Viva Engage, Sharepoint, etc.
9. Coordinate and build collaborative working relationships with SMEs, interacting with them in order to develop and maintain knowledge of systems, processes, and procedures
10. Professionally and enthusiastically promote the Chiro One brand.
11. Ensure accurate and up-to-date knowledge of the services and products provided by Chiro One.
12. Accept and request coaching from qualified sources including: directors and managers
Qualifications
1. Bachelor’s degree in education or related field; or certificate/certification in adult learning.
2. 5 years of adult training experience, preferably in healthcare.
3. Ability to write technical material, learning objectives, assessments, and formal processes and procedures.
4. Availability to travel domestically for personal onboarding and continuing education, or to cover for another trainer (as needed).
5. Demonstrated knowledge of the issues and implications of in-class and distance learning and successful mitigation strategies.
6. Proficiency in MS Office.
7. Ability to confidently and professionally respond to strange scenarios and concerns
Referred Qualifications
1. ASTD training certificate, CPLP or WPLI Certificate.
2. Knowledge of ADDIE instructional design and adult learning principles.
3. Previous supervisory, management and/or customer service experience.
4. Landmark Forum and LifePath completion.
Job Competencies
1. Excellent verbal and written communication skills, with a focus on coaching/motivational skills.
2. Ability to multi-task, prioritize and meet deadlines in an environment with changing needs.
3. Ability to work independently and as part of a team.
4. Strong interpersonal skills and the ability to collaborate across functional groups.
5. Advanced presentation and public speaking abilities.
6. Ability to absorb new ideas and concepts quickly.
7. Positive and optimistic disposition.
8. Highly motivated, organized, detail-oriented, dynamic, and learner-focused.
9. Excellent follow-through, analytic, and problem-solving skills.
10. Entrepreneurial spirit with a sense of ownership and responsibility of all tasks.
11. High degree of social perceptiveness (the ability to gage the reactions of others).
Disclaimer
All team members agree to consistently support compliance and TVG-Medulla, LLC policies and Standards of Excellence with regard to maintaining the privacy and confidentiality of information, protecting the assets of the organization, acting with ethics and integrity, reporting non-compliance, adhering to applicable federal, state, and local laws and regulations, accreditation, and licenser requirements (if applicable), and Medulla procedures and protocols. Must perform other related duties and assist with project completion as needed. Team member may be required to provide necessary information to complete a DMV (or equivalent agency) background check.
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