Call Center Representative

Location

Eugene, OR | United States

Job description

Northwest Community Credit Union, a division of TwinStar Credit Union, believes in providing our employees an environment where they can flourish personally and professionally. We are proud that we have never lost sight of our founders' commitment to providing each individual, and our community, with uncommon care. Join a team with a rich heritage of serving our region for more than 70 years!

Northwest Community Credit Union serves members from offices in 36 locations across Oregon and Washington.

Call Center Representative/Member Connect Service Specialist (on-site)

Pay Range:

The full pay range is $19.47 - $22.14 (dependent on knowledge, skills and abilities)

Northwest Community Credit Union, a division of TwinStar Credit Union, is looking for a F T-Member Connect Service Specialis t to join their team! This position is responsible for promoting a sales and service culture by actively recommending all Credit Union products and services while effectively meeting the member's needs, via phone and other electronic channels. This position also acts as a liaison for the member and the credit union, counsels members regarding their financial matters and promotes the credit union philosophy and objectives.

Responsibilities:

• Provides exemplary customer service in a secure, fast and accurate manner to members and potential members who contact the credit union through telephone and electronic communication channels.
• Performs all member transactions, provides information concerning credit union policies or services, and explains membership eligibility.
  
• Opens new accounts and other necessary member service processes while continuing to uncover additional needs and refers them to the appropriate resource.
• Troubleshoots member concerns and problems, researching answers and/or connects them to the proper resource.
• Maintains member account security at all times by following all security procedures and processes.
• Meets and adheres to Member Service Standard expectations as well as established policies and procedures.
• Successful completion of Customer Service Skills programs and achieve Member Connect Certification.
• All other duties as performed.

Previous Experience:

• Experience in a sales and/or customer service environment, a credit union or other financial institution preferred.

Education:

• High school diploma (GED equivalent) required. Courses related to finance would be valuable. 

Demonstrated Abilities:

• Ability to communicate effectively to members and co-workers in a professional manner.
• Able to prioritize work in order to give prompt attention to member's requests while meeting deadlines for work processing.
• Interprets and communicates credit union policies and procedures to members and nonmembers.
• Able to identify and communicate appropriate products and services in a holistic, comprehensive manner for all financial needs.
• Able to collaborate positively and effectively with teams and various departments.
• Knowledge of office equipment, basic computer programs and data processing.
• Able to manage time effectively.
• Adapts to and embraces changes in organization, processes and systems as needed.

Benefits & Other Compensation:
This position is eligible for Full-Time Regular benefits. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Medical, Dental, and Vision insurance is paid at a 100% by company for the employee coverage. We also offer Health Care FSA (HCFSA) and Day Care FSA (DCFSA). Employees have access to disability and AD&D insurance. Employees are able to enroll in our 401k plan. Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

All benefits except 401k start the first of the month after 30 days of employment. Employees become eligible to contribute to 401k on the first of the month following 60 days of employment.

EEO Statement:
Northwest Community Credit Union, a division of TwinStar Credit Union,  is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Job tags

Salary