Bilingual Front Desk Associate (Spanish and English)

Location

Gainesville, GA | United States

Job description

This is an exciting position as a Front Desk Associate in a growing ortho/sport medicine practice treating acute injuries. Practice have medical office with two locations: Gainesville and Atlanta, GA. Offices are beautiful and patient friendly. Providers are kind and treat our team like family. Practice appreciate their patients and go the extra mile to make sure they have the best experience possible.

Responsibilities:

• Initially cover the front office in Atlanta and Gainesville, GA locations until our Gainesville front desk receptionist returns frmleave. This position will have full side-by-side training from our experienced receptionist.
  
• Properly greet and welcome patients and visitors in a friendly and professional manner
  
• Monitor wait times of each patient
  
• Communicate with patients as they wait
  
• Answer phone calls and direct them to the appropriate department or individual
  
• Schedule appointments in person and over the phone while managing the appointment calendar.
  
• Collect and enter patient data while checking the accuracy of existing patient information and update medical records
  
• Prepare appropriate paperwork for patient appointments
  
• Provide administrative support to medical staff, such as filing, faxing, and scanning documents
  
• Demonstrate professionalism in appearance, language, and demeanor
  
• Assist with insurance verification and billing processes
  
• Maintain cleanliness and organization of the front desk area
  
• Monitor office supply levels
  
• Complete office opening and closing procedures
  
• Business attire required
  

Skills :

• BILINGUAL CANDIDATES PREFERRED
• Excellent customer service and communication skills
  
• Proficiency in using phone systems and handling multiple phone lines
  
• Knowledge of medical records management and HIPAA regulations
  
• Strong administrative skills, including data entry and record keeping
  
• Previous experience in a customer service position is preferred.
  
• Ability to handle stressful situations with calmness and professionalism
  

Ideal candidates must be open to learning and achieving the highest standards of performance and customer service to the benefit of our patients and their team members while maintain high-energy.

This position may lead to advancement opportunities within the company for those who demonstrate mastery of detail, documentation, company culture, customer service and teamwork.

Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Benefits :

• Dental insurance
  

• Free parking
  

• Health insurance
  

• Life insurance
  

• Opportunities for advancement
  

• Paid time off
  

• Professional development assistance
  

• Retirement plan
  

• Vision insurance

Healthcare setting :

• Clinic
  

• Private practice

Medical  specialties :

• Orthopedics
  

• Physical & Rehabilitation Medicine
  

• Sports Medicine

Schedule:

• 8 hour shift
  

• Monday to Friday
  

• No weekends

Work   Location :On the road

Job  Type : Full-time

Salary : $18 - $19 per hour

Expected  hours : 40 per week

Job tags

Salary