Member Relations Representative

Location

Southlake, TX | United States

Job description

BACKGROUND

Gymboree Play & Music is the world’s leading parent-child interactive program for children ages newborn to five years. In 2021, we celebrated 45 years of bringing play, music, arts and learning to families across the United States and around the world! 

RESPONSIBILITIES

• Financials 
  • Setting and attaining site sales goals
  • Accurate Daily Sales Planner (DSP) reporting and analysis
• Site Operations 
  • Strong computer skills/Care (our online database management system) knowledge and application.
  • Use features and benefits of Gymboree to provide information and sell enrollments, merchandise, birthday parties and special events to new and existing customers.
  • Answer incoming calls, make outbound calls, greet and service customers.
  • Answer emails in a timely manner and complete actions as required.
  • Maintain site standards, including, but not limited to: cleaning, stocking and pricing of merchandise, and helping with equipment set changes.
• Marketing via: 
  • Local grassroots involvement
  • Seeking community partnerships and business opportunities
  • Updating websites, social media, etc.
  • Creating and printing fliers to promote special events and other needed info.
• Programming 
  • Educate and enroll customers in the most appropriate class(es) for their child(ren). There are 3 core programs: ƒ 
    • Gymboree classes include age appropriate play activities on our custom designed play equipment, songs, parachute play, and bubbles. ƒ
    • Music classes involve instrument activities, singing, dancing and exploring a variety of music styles from around the world. Candidates must possess music background to teach Gymboree Music classes. ƒ
    • Art classes offer hands-on, process-oriented activities including painting, sculpting, collage making and dress-up time, in addition to movement activities and songs that support different art themes explored. ƒ
    • Additional Program (ex. Gymboree on the Go, school readiness skills, etc.) information must also be acquired and utilized.
  • Maintain a working knowledge of programs and current lesson plans.  May be trained in teaching if desired. 
  • Keep track of birthday party scheduling. May be required to assist with birthday parties, as needed.
• Team Building 
  • Recruiting and hiring
  • Development
• Customer Service 
  • Ensure brand quality and standards
  • Handle inquiries/complaints
• NOTE: Gymboree Play & Music provides all training necessary. 

KEY SKILLS AND TRAITS

• Sales experience
• Solid group leadership skills
• Intermediate computer skills
• Phone skills
• Customer service oriented
• Strong communication skills
• Must be able to lift a minimum of 20 lbs. and move play equipment
• Clean, physical appearance
• Visionary
• Flexible
• Motivator, organizer, and supportive

HOURS

Part-time, may be able to complete some tasks away from site. Monday through Saturday scheduling available. Must be willing to work weekends based on business needs.

COMPENSATION

Starting pay is based on experience. Free Gymboree Play & Music classes and a discount on products.

Compensation: $7.50 - $20.00 per hour

Gymboree Play & Music has been fostering creativity and confidence in children ages 0-5 for over 45 years and in over 30 countries, making us the global leader in early childhood development programs. Designed by experts, our age-appropriate activities help develop the cognitive, physical and social skills of children as they play. Our programs are also recognized for their unique approach to parent involvement—which encourages participation in and understanding of each child’s development.

Our class curriculum is developed by our experienced child development program directors and incorporates a balanced whole-child approach with activities to support what your child is mastering right now and what he or she will aspire to later. Classes are designed in increments to meet a child’s unique interests and abilities. From birth to age 6, there’s always something special awaiting you and your child at Gymboree Play & Music.

Gymboree Play & Music - Southlake is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to Gymboree Play & Music Corporate.

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Salary