College Hill Dental Group
Location
Easton, PA | United States
Job description
Purpose:
As our Patient Care Coordinator, your job is paramount to the team, our patients, and the health of our practice. The primary responsibilities of the Patient Care Coordinator is to maintain positive touchpoints and flow with our patient base - from their first experience, to first appointment, to maintaining their recall appointments, to acknowledging important milestones in their lives, and to making sure we minimize attrition and are reactivating as needed. Positive touchpoints and experiences throughout the patient life cycle is the name of the game.
Key parts to this role include but are not limited to:
Be a key player in getting potential new patients scheduled as new patients
Update our New Patient Marketing Data weekly and email our weekly new patient count to our Marketing partner weekly
Oversee our New Patient Referral Program
Make sure new patients receive initial contact/welcome to decrease no show rate
Make sure we get important new patient information ahead of time and make the team aware
Make sure we have insurance information ahead of time and make sure we get a complete breakdown and understanding of their plan so we can provide great estimates (usually utilizing our 3rd party partner)
Oversee the hygiene schedule and make sure that it is healthy
Oversee and carry out the hygiene recall system
Oversee and carry out the practice reactivation system
Annually update the Birthday Gift Certificate email and manually respond to those who reply with their email address as we get these replies
Work with the rest of the front office team on completing front office responsibilities at a high level
Work with the rest of the team and become aware of important milestones in patients’ lives such as anniversaries, births, deaths, accomplishments and relay to our Executive Assistant so she can coordinate for cards, gifts, acknowledgments, etc.
Our Ideal Patient Care Coordinator:
is organized, and thorough
is friendly, helpful, and sincere
is proactive
takes initiative to improve and complete their tasks/responsibility at the highest level
helps patients feel comfortable and confident with their dental care.
is passionate about their job
has a high awareness for exceptional customer service
looks ahead at the schedule to keep everyone productive yet on time
communicates well with patients and fellow team members
is the Ideal Team Player
Consistently meets KPI Benchmarks
Experience in Dentistry will be strongly favored. If you do not have any experience in this field please let us know why you are interested and why you would be a good fit for this role.
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