Client Experience Lead (Account Director)
Location
Parsippany, NJ | United States
Job description
Overview / About us
Lumanity is dedicated to improving patient health by accelerating and optimizing access to medical advances. We partner with life sciences companies around the world to generate evidence to demonstrate the value of their product, translate the science and data into compelling product narratives, and enable commercial decisions that position these products for success in the market. We do this through strategic and complimentary areas of focus: Strategic Consulting & Insight, Value, Access & Outcomes, Medical Strategy & Communications, and Real-World Evidence.
Responsibilities / Position overview We are seeking a creative marketing/branding professional to join our Creative Strategy and Engagement group and serve as our Client Experience Lead (Account Director). As the Client Experience Lead you will lead and manage accounts and oversee the entire client relationship. In this role, you will act as the strategic translator of clients' needs into action plans and be responsible for developing strategic solutions and leading launch campaigns. In addition to managing the account team and ensuring timely, and high-quality deliverables, you will also be responsible for the financial management of yours accounts/projects, including budgeting, forecasting, and fee reconciliation.
Additional expectations include:
- Foster strong client relationships, and drive business growth
- Keep abreast of the latest trends and best practices in marketing and advertising
- Maintain a deep and broad knowledge of your brand's therapeutic area, and expand your expertise to other relevant areas
- Support the creative team in presenting and defending the creative vision and direction
Qualifications - Bachelor's degree
- At least five (5) years of experience in account management, branding, or marketing in healthcare/pharma
- Maintain a professional attitude internally and with clients, even in challenging situations
- Ability to work in fast-paced, quickly changing environment
- Maintain client confidentiality at all times
- Excellent financial acumen
- Excellent project management skills, including organization, prioritization and delegation skills
- Flexible, deadline oriented, and ability to work as part of a multifunctional team
Benefits We offer our employees a comprehensive benefits package that focuses on what matters to you - health and well-being, personal finances, professional development, and a healthy work/life balance:
- Competitive salary plus bonus scheme
- Medical, dental, and vision insurance options
- 401(k) plan with employer match
- Generous amount of paid time off annually + 10 paid holidays
- Flexible spending accounts for health and dependent care
- Health savings account option with employer contribution
- Employee Assistance Program
- Paid short-term and long-term disability coverage
- Paid life insurance coverage at 1.5x annual salary and much more
- Employees can expect to be paid a salary between $120,000-$155,000. The salary range is merely an estimate and may vary based on an applicant's location, skills, prior experience, professional qualifications, and other relevant factors.
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