Assistant Operations Manager - EthosPLUS

Location

Saint Petersburg, FL | United States

Job description

The Assistant Operations Manager is responsible for supporting the Operations Manager in over-seeing the work and activities of the Field Investigators assigned to their territory. Helps communicate company directives and strategy to investigators, and provide timely feedback to management regarding investigator moral , successes, and concerns while also considering the client's needs.

RESPONSIBILITIES

• Assist in preparation of case updates (including content, accuracy and grammar) for clients' daily review and review cases with clients when necessary or upon request.
• Review prior day's investigator performance based on timeliness, quality of investigation, quality of report and video credit. Assess investigator scores based on Ethos' performance scoring matrix.
• Help assign surveillance cases to investigators, basing assignments on 1) investigator proximity to case, and 2) cost-effectiveness and balanced labor utilization.
• Coordinate with Operations Managers in collaboration with field investigators and Field Agents in Charge (FAC) to ensure the accurate and efficient completion of the objectives for each case
• Maintain proactive communication with clients regarding their cases with over watch from Operations Managers.
• Review vendor invoices to ensure accuracy, and approve invoices once accuracy is confirmed by Operations Managers.
• Support review of regional staffing needs, and proactively assist -manage staffing levels based on projected growth within assigned region.
• Conduct secondary interviews with applicants applying for investigative positions in your region.
• Assist facilitation of monthly tele-conference meetings with the investigators in your region highlighting positives, areas needing improvement and providing training where needed.
• Review investigator time cards for accuracy, and approve time cards once accuracy is confirmed by Operations Manager.
• Work outside the normal workday hours to include occasional weekend time when deemed necessary.

EDUCATION

Bachelors Degree in Criminology or related field preferred

EXPERIENCE/SKILLS

• Investigation background preferred
• Must have good oral and written communication skills
• Must have ability to multi-task
• Must have basic computer skills as in Microsoft products
• Ability to prioritize projects

A background check will be conducted, in accordance to the local state law and regulations.

Job tags

Salary

$37.5k - $38k