Technology Support Technician
North Carolina A&T State University
Location
Greensboro, NC | United States
Job description
Posting Details
Classification Information
Position/Classification Title Technology Support Tech
Classification Type SHRA
Position required to work during periods of adverse weather or other emergencies: A - All Emergency and Pandemic On SIte
Minimum Experience/Education High school diploma or equivalency and one year of experience in the field of technology related to the area of assignment; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.
Preferred Years Experience, Skills, Training, Education Associate's degree in Computer Science, Information Technology, Electronics Technology, Engineering Technology, or related discipline and one year of experience in the related field.
Preferred: BS or MS degree in Computer Science, Information Technology, Electronics Technology, Engineering Technology, or related discipline and one year of experience in the related field.
Required License or Certification Position Overview
Primary Purpose of Position Work directly with Department Chair of Computer Systems Technology and faculty in the following areas:
1) Set up teaching labs and maintain computer labs and departmental office computers, which includes maintenance and upgrades of computes software, computer networks, and supervision of students in the cleaning and management of labs.
2) Collaborate with other teams and divisions to support department IT needs.
3) Provide technical support to teaching and research labs and maintain lab instruments. Ensure all hardware and software are in working order.
4) Purchase and maintain software licenses.
5) Keep inventory of all lab equipment and licenses.
6) Provide technical support to lab users.
7) Document lab configurations, procedures, user guides, and safety protocols.
8) Maintain or upgrade department webpages.
9) Assist with other departmental needs.
10) Assist with College needs when requested.
Primary Function of Organizational Unit North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement. The College of Science and Technology integrates science, mathematics, and technology to advance knowledge and prepare the next generation of science and technology leaders. The College embraces the mission of the University as a land-grant doctoral research institution with a distinction in STEM by expanding new frontiers in science, creating novel technologies, developing innovative approaches to STEM teaching and learning, and formulating scientific and technological solutions that lead to transformative social and economic development. The College houses the departments of Applied Engineering Technology, Biology, Built Environment, Chemistry, Computer Systems Technology, Mathematics and Statistics, Physics, and the PhD Program of Applied Science Technology. The College is experiencing substantial growth in enrollment, faculty size, curricula, and research.
The Department of Computer Systems Technology enrolls over 481 undergraduate and graduate majors. The Department offers a Bachelor of Science in Electronics Technology, a Bachelor of Science in Information Technology, both accredited by ABET, a Master of Science in Information Technology which is consistently ranked amongst the largest graduate programs on campus, and an Information Technology concentration under the collage Applied Science Technology PhD Program. CST is a growing department and currently consists of 10 full-time faculty
Work Hours 8:00am to 5:00pm Monday-Friday
Is this position eligible for a remote or hybrid work arrangement, consistent with university and state policies. Key Responsibilities and Related Competencies
Required Competency Laboratory Management
Duties Provides technical support in planning, implementation, and ongoing operations of lab services. Implements procedures, or methodologies developed by others.
Resolves software issues for standard office products including MS Office, and other software installed in labs and offices.
Maintains preventive maintenance schedules for equipment in computer lab, teaching and research labs.
Creates and deploys software configurations to instructional computers in computer labs and offices.
Provides software application support to department faculty and staff.
Monitors physical security of assigned department assets, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
Reports technical problems, which need to be addressed by improved policies or procedures.
Assists with College software / hardware needs when requested.
Required Competency Knowledge - Professional/Scientific
Duties Determines appropriate technical area or vendor to resolve problems.
Participates in installations, upgrades, configurations and moves.
Utilizes on-line help system to initiate and document all service requests and deliveries.
Researches and provides technical solutions where applicable to computer and lab equipment problems.
Performs trouble-shooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and Repairs problems within scope of authority; documents call records and results.
Required Competency Planning and Organizing Work
Duties Performs routine and non-routine diagnostics and maintenance.
Assists with testing of new equipment, new releases of software, vendor modifications, upgrades and patches.
Resolves routine and non-routine issues /problems for supported systems.
Installs/configures hardware and software.
Coordinates, assesses, performs preventative maintenance and implementation of equipment, computer, hardware/software assisting with design, coding and debugging of operating software.
Resolves incident tickets and researches new technologies implemented.
Uses available system monitoring tools to improve efficiency of systems.
Communicates with vendors and/or higher level technical staff to resolve technical issues.
Documents non-routine procedures/workarounds/solutions.
Provides input into plans for updates and enhancements that will not interrupt system usage.
Communicates complicated technical issues into understandable terminology when communicating with users.
Participates as team member or technical lead on small and/or large projects as assigned.
Assists faculty and staff in determining the correct hardware/software technologies.
Maintains and updates workstations, equipment, and peripherals; researches and tests new equipment and software; installs instrument, computers, and software upgrades and enhancements.
Required Competency Planning and Organizing Work
Duties Ensures functionality of equipment. Submits requisitions for additional supplies and maintenance of equipment.
Makes recommendations regarding improvements and updates for equipment, supplies, and software as needed.
Maintains schedule for lab hours. Supervises and coordinates the laboratory during scheduled times.
Assists students to access and utilize computer and/or web-based resources.
Serves as a technical resource for students in Computer/Teaching/Research Lab.
Reports problems or difficulties related to lab and/or operation.
Reinforces and maintains departmental policy regarding lab utilization.
Position Information
Working Title Technology Support Technician
Competency Level Contributing
Position Number 002072
Recruitment Range $35,000 - $41,469
FLSA Non-Exempt
Appointment Type Permanent - Full-time
FTE 40 hours/week, 12 months
If Time Limited, Appointment Length Organizational Division Computer Systems Technology
Organizational Location College of Science and Technology
Organizational Unit Computer Systems Technology
Posting Detail Information
Posting Number SHRA2481
Open Date 02/01/2024
Close Date 03/15/2024
Special Instructions to Applicant You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application.
Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.
Employee Benefits available to NC A & T permanent employees include the following and more: - Accrued Vacation and Sick Leave for Eligible Employees
- Community Service Leave
- Blue Cross Blue Shield of NC - Health Benefits
- NCFlex - Vision, Dental, Flexible Spending Account, Life Insurance and more
- 12 Paid Holidays
- Teachers and State Employees Retirement System (TSERS)
- Optional Supplemental Plans - 401k, 403b, 457b and 457
- Employee Assistance Program (EAP)
- Campus Recreation Center Discount
- University Bookstore Discount
Quick Link
Job tags
Salary
