Assistant Front Office Manager

Location

Corpus Christi, TX | United States

Job description

Corpus Christi Hotel

Located in the lively downtown Marina District, the four-diamond Omni Corpus Christi Hotel offers newly renovated rooms with spectacular views of the Corpus Christi bay. Situated along 131 miles of Texas coast, there are virtually limitless choices for water sports, including year-round sailing, swimming, snorkeling and some of the worlds beat deep-sea fishing. All are just moments away from this spectacular Corpus Christi hotel.

The Omni Corpus Christi Hotel associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Corpus Christi Hotel may be your perfect match.

To work closely with Front Office team to ensure maximum Front Office operating efficiency while supporting the Director of Front Office. 

• Conduct all Front Desk associate trainings to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any issues.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day.
• Complete check-out with balance report and complete  credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Ensure all VIP Guests are being serviced.
• Conduct daily and monthly associate meetings as instructed

• Front Desk Experience Required, prefer managerial experience.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand and walk for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail oriented, and excellent organizational skills needed.
• Four year college degree in Hospitality preferred
• Knowledge of Property Management Systems and related computer programs
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity employer – disability and veteran. The EEO is the Law poster and its supplement are available using the following links:  EEOC is the Law Poster and the following link is the  OFCCP's Pay Transparency Nondiscrimination policy statement 

Job tags

Salary