Covenant Academy
Location
Macon, GA | United States
Job description
Description:
A experienced issue solver to join our team as an Live Email/Call and amp;Chat Specialist (Entry Level) and nbsp; is needed by our expanding company. We require a motivated person who can engage in online conversations with site visitors and respond to any queries they might have. Customers will receive prompt and accurate service from the chosen candidate.
and nbsp;
The Live Email/Call and amp;Chat Specialist will perform a number of customer servicerelated tasks for the business and our clients while reporting to the online chat manager. Through the use of online chat software this person will engage regularly with visitors to our clients websites and be held accountable for providing topnotch service in realtime. They must to be able to manage several information demands coming in. This individual will be required to
Job Description
Our growing business is looking for skilled problem solvers to join our team as an Live Email/Call and amp;Chat Specialist (Entry Level) and nbsp;. We need an enthusiastic individual who can call/chat online with visitors and answer any questions they might have while visiting a website. The successful candidate will offer quick and accurate assistance to customers.
The Live Email/Call and amp;Chat Specialist reports to the Live Email/Call and amp;Chat Manager and will be responsible for providing a variety of customer support related duties for the company and our clients. This person will interact daily with visitors on our clients websites via (Live Online chat software) and will be expected to provide exceptional customer support in realtime. They should be capable of hand multiple incoming requests for information. This person will be expected to continually demonstrate an ability to stay calm under pressure while providing enthusiastic customer service.
Responsibilities
and nbsp; and nbsp; and nbsp; and nbsp;Answers incoming customer live chats regarding website navigation issues service questions and general client concerns
and nbsp; and nbsp; and nbsp; and nbsp;Evaluate customer interactions and elevate issues to Online Chat Manager when appropriate
and nbsp; and nbsp; and nbsp; and nbsp;Crete relationships with new customers to better understand and achieve their needs
and nbsp; and nbsp; and nbsp; and nbsp;Respond to the customer questions inquiries requests and problems accurately concisely and appropriately
and nbsp; and nbsp; and nbsp; and nbsp;Promotes interest in client products and services
and nbsp; and nbsp; and nbsp; and nbsp;Consistently achieves established standards of the position
and nbsp; and nbsp; and nbsp; and nbsp;Continually portray and project a positive and professional image.
and nbsp; and nbsp; and nbsp; and nbsp;Provide administrative support to the customer service team
and nbsp; and nbsp; and nbsp; and nbsp;May assist with overflow work and other duties as needed
and nbsp; and nbsp; and nbsp; and nbsp;Promotes interest in client products and services
and nbsp; and nbsp; and nbsp; and nbsp;Consistently achieves established standards of the position
and nbsp; and nbsp; and nbsp; and nbsp;Continually portray and project a positive and professional image
and nbsp; and nbsp; and nbsp; and nbsp;Provide administrative support to the customer service team
and nbsp; and nbsp; and nbsp; and nbsp;May assist with overflow work and other duties as needed
and nbsp; and nbsp; and nbsp; and nbsp;This position is also a remote position in which you will be working from home
Requirements:
and nbsp; and nbsp; and nbsp; and nbsp; Strong work ethic. with the ability to work well both independently and within the context of a larger teamoriented environment
and nbsp; and nbsp; and nbsp; and nbsp; PC keyboarding and internet experience needed
and nbsp; and nbsp; and nbsp; and nbsp; Strong communication and interpersonal skills including written and verbal
and nbsp; and nbsp; and nbsp; and nbsp; Upbeat positive attitude and professional demeanor
and nbsp; and nbsp; and nbsp; and nbsp; Articulate and well accustomed to a clientfacing role
and nbsp; and nbsp; and nbsp; and nbsp; Ability to compose professional emails is a plus
and nbsp; and nbsp; and nbsp; and nbsp; Proficient written and verbal communication skills in English;
and nbsp; and nbsp; and nbsp; and nbsp; Basic technical skills (able to navigate through smartphone and computer applications) With an upbeat positive kind empathetic personality.
and nbsp; and nbsp; and nbsp; and nbsp; This position is also a remote position in which you will be working from home.
Benefits:
Company equity program
and nbsp; and nbsp;Medical dental life and vision insurance
and nbsp; and nbsp;Unlimited paid time off
and nbsp; and nbsp;Paid family leave
and nbsp; and nbsp;Shortterm disability
and nbsp; and nbsp;401k plan
and nbsp; and nbsp;Reimbursement for education and professional development
and nbsp; and nbsp;Employee assistance program.
Job tags
Salary
