Full-Time Technicians Needed at ubreakifix by asurion - Hiring Now!

Location

Greenwood, IN | United States

Job description

Since its inception in 2009, ubreakifix by asurion   has grown to hundreds of stores nationwide, becoming the preeminent gadget repair company in the industry. Handling everything from phones, gaming consoles, cameras, computers, and laptops, we restore devices back to their original look, feel, and functionality.  

Our team of in-store Technicians has a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. We sell solutions-based products and services by building authentic connections with customers that drive long-lasting relationships.

ubreakifix by asurion   of Greenwood is hiring Full-Time Technicians to join our team. As a Technician with ubreakifix by asurion , your role is vital to the success of our company. Our Techs interact with customers and diagnose and perform repairs, often in real-time. This position is ideal for people passionate about technology, and for those who want to continue to learn about innovations in the field while getting paid for it.

If you have a s trong work ethic, are detail-oriented by nature, and looking for a long-term opportunity within a dynamic company, please apply today for immediate consideration!

Primary Responsibilities Include :

• Resolve customer issues by troubleshooting and repairing electronic devices
  
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
  
• Learn and apply the details on the Connected Home product, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions
  
• Perform in your role and achieve goals by conducting sales, providing excellent service, and technical/repair support, and creating satisfied customers in accordance with Asurion’s Core Values
  
• Expand your knowledge of ubreakifix’s products and culture
  
• Deliver world-class customer service
  
• Be responsible for inventory management
  
• Organize same-day pick-up inventory, including picking, packing, shipping, receiving, and handling of packages to delivery drivers
  
• Work with cross-functional teams to deliver on programs/processes
  
• Provide feedback on work instructions and improve process flow
  
• Self-manage and set priorities while multi-tasking in a fast-paced environment
  

Successful Candidates Must Have:

· High school diploma or equivalent preferred

· Valid driver’s license with a satisfactory driving record

· Basic knowledge of Microsoft Office products

· Minimum 1 year of customer service/retail experience preferred

· Minimum of 6 months experience with product service support or electronics troubleshooting

· Knowledge of mobile devices and operating systems

· Strong oral and written communication skills

· Strong teamwork and collaboration skills

· Ability to work a flexible retail schedule

· Motivated to meet and exceed evolving key performance objectives

· The ability to quickly adapt to an ever-changing environment

· Willingness to learn and leverage sales resources

What Do We Offer?

· Competitive pay

· Benefits including health, dental, and vision

· Paid time off

· Continuing education support

· Ongoing training to grow your skills

· An opportunity to get paid doing something you love

Job tags

Salary

$14 - $16 per hour