Director of Enrollment Services | Rutgers University
Location
New Brunswick, NJ | United States
Job description
Position Summary:
Rutgers School of Dental Medicine ( RSDM ) – Office of Student Affairs is seeking a Director of Enrollment Services to be responsible for the management, organization, maintenance and preservation of all official records, correspondence, supporting documents and data relating to the education and training of both current students and alumni of RBHS - RSDM within the various DMD , masters, postgraduate certificate, and residency programs.
Essential duties and responsibilities include the following:
- Manages all permanent student information, including demographics, registration, and grading history. Tracks remediation, course repetition, extensions of PG/Masters students, informs students of maximum time frame, course information and scheduling, student disciplinary actions, tuition ramifications and visa status change implications. Monitors student status changes, e.g., withdrawals, dismissals, leaves of absence, name changes, and works collaboratively with the Offices of Student and Academic Affairs to ensure proper record keeping and information dissemination.
- Manages student information system Banner and Perspective Content. Oversees and maintains software systems for RSDM . Responsible for training faculty and staff on software, managing upgrades, approving access request to systems, and serve as principle point of contact for Banner and Perspective Content. Maintains pre-doctoral and post-doctoral courses in Banner and ensures that they sync properly with other software systems, such as Canvas.
Ensures integrity of student data in Banner, including resolution of data discrepancies, working in collaboration with the RBHS Registrars. Regularly meets with school Registrar's to review/ improve services and align practices. - Completes enrollment/degree verification letters, third-party forms, apostille requests, and enrollment/graduation certifications for residencies, post-graduate study, licenses, etc. Works with Rutgers Newark & New Brunswick Registrar offices to resolve transcript issues. Manages RSDM transcript portal, including oversight of transcript processing for ADEA PASS cycle, and oversees Enrollment Services inbox.
- Develops reports on student enrollment, demographics, and performance for various offices (e.g., Office of Academic Affairs, Office of the Dean, Alumni Affairs). Collaborates with Director for Institutional Assessment and Quality Improvement for reporting to external constituencies (e.g., Commission on Dental Accreditation). Serves as the primary liaison between RBHS Registrar regarding data needs. Collects, verifies, and reports on data for student retention, outcomes and other areas as needed.
- Provides high-level support of RSDM self-study for Commission on Dental Accreditation site visit by generation of individualized reports as requested by the Steering Committee and Offices of the Dean, Academic Affairs and Student Affairs. Actively participates in the development of Standard 4 -Education Support of the self -study.
- Manages Extended Learning Opportunities Program. Maintains courses and manages student registration, works collaboratively with Office of Academic Affairs regarding facilities and course scheduling, collects/posts credit from course faculty, and monitors students' progress.
- Works closely with the RSDM Admissions office to onboard new students, including validation of student information, and provision of information regarding tuition and billing as well as registrar functions. Participates in new student orientations.
- Serves as the Veteran Affairs, School Certifying Official, for RSDM , including pre-doctoral, post-graduate, and CDE students. Serves as the subject matter expert for Veteran Affairs and certifies/maintains enrollment for all VA benefits eligible students. Works closely with the RBHS Registrar's Office and the University's Office of Veteran and Military Program and Services to keep abreast of any new or changing VA policies/regulations.
- Oversees the degree audit and sign out processes in clearing students for graduation to ensure compliance with academic, fiscal, disciplinary, and administrative responsibilities. Responsible for Convocation/Commencement activities of graduates, including preparation of program information, graduate and platform party coordination, Bergen medal coordination, procurement of faculty/staff regalia, and ordering and distribution of diplomas. Assists
with other Student Affairs events including the graduating class Award Ceremony as well as the White Coat Ceremony. - Maintains the integrity of the student handbook and school catalog. Interprets and communicates academic regulations. Maintains Student Affairs, including Registrar, internal website to ensure that students are easily able to identify and access pertinent information.
- Works with Cashier's and Student Billing Office to ensure that all students are assessed the appropriate tuition and fees. Collaborates with student billing office and Financial Aid regarding student outstanding balances each term, including regular account review, student follow up, and facilitation of receipt of third-party tuition payments.
- Disseminates annual notifications to students, e.g., information about the University's health insurance policy, FERPA regulations, voter registration, the ADA -Commission on Dental Accreditation complaint procedure, etc.
- Manages special projects as assigned by Deans Office and the Offices of Academic and Student Affairs, and the RBHS Registrar. Participates in other registrar office functions and performs other related duties as assigned.
- Keeps abreast of all pertinent federal, state, and RBHS – RSDM regulations, laws, and policies as they presently exist and as they change or are modified.
- Understands and adheres to Rutgers' compliance standards as they appear in RBHS's Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
- Performs other related duties as assigned.
Minimum Education and Experience:
- Bachelor's Degree in Business Administration, Education or other relevant discipline plus three (3) years of administrative experience involving the review, analysis and evaluation of organization and administrative practices related to registrar functions (five (5) years preferred).
City: Newark
State: NJ
Physical Demands and Work Environment:
- Must be able to lift or exert force up to twenty-five (25) pounds.
- RSDM and all connected facilities work environment.
Salary: $94,039 - $115,000
Posting Number: 23ST3077
About Rutgers University
Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.
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