Hampton Inn
Location
Flagstaff, AZ | United States
Job description
1
Job Title: Maintenance
Department: Engineering
Supervisor: Chief Maintenance Engineer/Maintenance Supervisor/AGM/General Manager
FLSA Status: Non-Exempt
Position Summary:
Assures highest possible level of guest satisfaction by regularly performing duties that support the efficient operation of the Maintenance Department, ensuring maximum profitability, quality standards, and exceptional guest service. Includes rooms, laundry, public areas, department, storage areas and work areas. Must have a high degree of competence in all aspects of hotel maintenance.
Duties and Responsibilities:
Report to work on time, in uniform, with name badge. Uniform and personal appearance is kept clean and professional.
Able to work a flexible schedule, including weekends and holidays.
Demonstrates and promotes a strong commitment to providing the best possible experience for our guests and fellow associates.
Handle all duties according to hotel policies, procedures, internal rules and standards.
Get daily briefing about extraordinary events to effectively handle all foreseen situations on a daily basis.
Performs proactive preventative maintenance scheduling, follow-through and record keeping.
Performs security, loss prevention and all life safety responsibilities.
Inspect premises, guest rooms, linen rooms, laundry rooms, storage, breakfast areas, and public areas to ensure that employees maintain the property's standards of maintenance and SWHM's standards.
Ensures quality of rooms and services are rendered in meeting guest needs and hotel objectives so that guest relations are enhanced.
Enforces and controls standard procedures for the acceptance, security and return of guest lost and found items, reviews with General Manager.
Greets all guests in a friendly manner, and offers guest assistance when needed and whenever possible.
Report accidents, pertaining to guests or personal injury, immediately.
Attends scheduled meetings and necessary training sessions as required.
Understands the emergency procedures for the entire hotel.
Maintains confidentiality of guest information and pertinent hotel data.
Provides assistance to other employees in a team spirit to contribute to the smooth operation of the department and the hotel.
Complies with all safety and security policies in accordance with SWHM standard.
Performs additional duties as directed by management, SWHM or that required by the hotel.
Guest Rooms Plunging toilets, unclogging drains, repairing all types of hardware, plumbing, electrical equipment including lamps, air conditioners, cosmetic items, replacing electrical switches and outlets, along with programming TV's. Assists with mattress turning.
Physical, Mental and Environmental Demands:
Must be able to stand for extended periods of time, walk, walk up and down stairs while carrying objects.
Must be able to lift up to 100 lbs. and carry up to 100 lbs.
Must be able to bend, reach, kneel, twist and grip items while working at assigned tasks.
Must have the manual dexterity and coordination to operate all necessary equipment. Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions.
Skills, Educational Background, Experience and Basic Expectations:
High School Diploma or GED required.
Previous maintenance experience required.
A team player, yet able to work independently.
Customer Service Skills and communication.
Able to organize, plan ahead and manage workload.
Work cohesively with co-workers as part of a team.
Ability to work effectively in a fast-paced environment.
Job tags
Salary