Community Outreach Representative
Location
Maryland | United States
Job description
We are immediately hiring 5-6 Community Outreach Representatives to join our Towson office. We urgently need to expand our government-funded telecommunications campaign that provides local communities with an opportunity to stay connected to one another, their families, and job opportunities by using accessible communication tools. The main objective of the Community Outreach Representative is to qualify and enroll potential prospects and assist them through the sign-up process.
Each new team member will receive competitive pay, daily training and mentorship from company leaders, and an excellent advancement opportunity.
As the Community Outreach Representative, you will communicate and work with local community members directly, qualify them for the available telecommunication products, and explain the value and impact these peace of mind products can have. In addition, you are responsible for generating interest and excitement and helping connect the customer to this government-funded program. We are looking for a passionate, caring individual that can build quick, genuine relationships and has a strong desire to join a company where you can make a difference both in the office and in our local communities.
What You’ll Do:
- Engage prospective enrollees in the local community, educate them about the government-funded program, and assist them through the qualification and sign-up process
- Drive a high level of self-generated lead activity to create a referral pipeline
- Collaborate with fellow Community Outreach Representatives and the customer service team to learn best practices and develop streamlined outreach and marketing methods
- Deliver an exceptional customer experience throughout the entire sign-up process, as well as continuing to offer support even after enrolled in the program
- Actively contribute to a positive, engaging work environment by collaborating and maintaining professional, friendly relationships across all teams and departments
What We Are Looking For:
- Associates degree in business, communications, or marketing is highly preferred, but not necessary depending on prior experience
- At least 1-2 years of customer service, sales, community involvement, or any other applicable experience
- High level of emotional intelligence and superior communication skills
- Professional, reliable, and genuine demeanor with a proven track record of building effective relationships with community members, co-workers, and clients
- Entrepreneurial-minded with a high level of motivation and desire for growth
- Highly attentive, excellent listener, and exceptional organizational and time management skills
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