Technical Systems Analyst
Location
Ontario, CA | United States
Job description
Job Title: Technical Systems Analyst
Location Address: Hybrid 3 days in office (Downtown, Toronto).
Daily Responsibilities:
- Hands-on experience in SSO, MFA.
- Incident Management: Joint primary and on call support, troubleshooting and performing root cause analysis of incidents.
- Risk & Compliance: Server migrations ongoing & upcoming Software upgrades.
- -Change Management: Follow enterprise process to deploy patching/upgrade/fix to supported platforms.
- Participate in new project initiatives.
- Document internal application support procedures for improved service delivery and resiliency Interface with vendor support processes and contacts when additional technical support is required.
- Collaborate effectively with development teams by identifying defects and opportunities for automation and enhancements.
- Participate in architecture and design discussions around solutions and enhancements.
- Collaborate with engineering, architecture and infrastructure SME's to ensure that all aspects of the IAM solution architecture are defined and elaborated.
- Build and maintain test and production environments including but not limited to: ensuring Bank required patching is maintained, ensuring currency on applications including testing, hotfixes and service packs, and support application integrations.
- Support all implementations for testing and production environments by communicating upcoming change to impacted technology partners and identifying the requirement for post-production application regression testing.
- Develop and maintain strong relationships with team members, stakeholders, and interface with groups using a variety of techniques.
Application Support skills Troubleshooting, analysis and identifying root cause.
PingFederate, Okta, ServiceNow, Jira, Confluence, IAM Authentication Services, SSO, MFA, 2-way SSL
Must-have Skills
- Bachelor's degree in computer science or equivalent work experience.
- 3-5 years of Technical System Analyst experience with strong knowledge in the installation, configuration, and support of highly scalable and complex systems including front-end servers, web servers, back-end servers and databases, and application interfaces - Experience troubleshooting system issues in complex environments (servers, firewalls, load balancing, etc.).
- Experience with server-side technologies including caching, asynchronous processing, and multi-threading.
- Understanding and Cybersecurity best practices and principles such as confidentiality, integrity, and availability of information and systems.
- Excellent communication skills, both verbal and written.
- Highly motivated with the ability to work independently and effectively manage multiple priorities.
Nice-to-have Skills
- Knowledge of Bank's provisioning processes (MyMarketplace Forms) Linux hands-on experience.
- Industry related certificate - CISSP.
- Agile development practices experience.
- Knowledge of financial services business line(s) and associated applications and processes.
Job tags
Salary
