IT Specialist - Engineering IT Shared Services | University of Illinois - Urbana-Champaign
University of Illinois - Urbana-Champaign
Location
Urbana, IL | United States
Job description
IT Specialist
Engineering IT Shared Services
The Grainger College of Engineering
University of Illinois Urbana-Champaign Engineering IT Shared Services at the University of Illinois at Urbana-Champaign seeks applicants for an IT Specialist. We are the IT services provider for the nationally-ranked Grainger College of Engineering, providing services for teaching, research, and learning. Our mission is to be a trusted academic partner in support and service to over 1,100 faculty and staff, and over 10,000 students. We pride ourselves on a customer-centric approach, with emphasis on effectiveness, transparency, and accountability to furnish innovative solutions to the needs of a college dedicated to ingenuity.
You will enjoy energetic and challenging work running and supporting our IT services, along with a transparent and respectful work environment built upon partnerships, collaboration, and teamwork. We care deeply about supporting the growth of our employees and invest in employee development through mentorship, cross-functional teams, and professional development and career-advancement opportunities.
Engineering IT Shared Services values employees who are able to work autonomously and on a team with integrity, honesty, comfort with ambiguity, and a growth mindset. Individuals that demonstrate commitment and determination in their work will find this a rewarding and supportive environment.
The IT Specialist provides end-user workstation, application, and system support for assigned departments and users within the Grainger College of Engineering, which includes focusing on one or more of the following: administrative business and academic operations, classrooms and instructional labs, or research computing/HPC. Includes managing file and print shares, wired networks, and Engineering specific software and licensing. This position reports to the User Services Manager within the User Support Division of Engineering IT Shared Services.
Duties and Responsibilities: Customer Service and Support:
- Delivering excellent customer service by responding to requests in person, on the phone, or via email in a timely, polite, and professional manner.
- Working on a team of IT professionals supporting the instructional, research, or administrative customers of the Grainger College of Engineering.
- Working with units, teams, and individuals to provide the unique technological needs for their instructional, research, and administrative technology environment.
- Working to build relationships with customer community by proactively communicating relevant information and discussing their needs, initiatives, and service levels through periodic meetings.
- Working to resolve customer satisfaction issues. System and Network Support:
- Assisting in planning, research, purchasing, and installation of IT systems and products (hardware/software deployment).
- Analyzing functional and performance issues associated with use of technology, collaborate with peers on possible solutions and implement corrective actions in a timely manner.
- Consulting with customers on installation and use of software applications, including interfaces with network connections and optimizing systems for best performance.
- Providing customer assistance with network connectivity, administer and audit local building networks, manage DNS and DHCP for departmental networks.
- Advising and assist in the use of varied computing and communications technology.
- Providing hardware quotes for purchasing and consultation. Organizational Support:
- Interacting with various teams within Engineering IT Shared Services to ensure outstanding service delivery to customers.
- As needed, supervising student/hourly employees, including the assignment of tasks, performance management, etc.; may also serve as a mentor/coach to junior staff.
- Implementing centralized services where practical and align them to the unique needs of unit or customers.
- Working within cross-functional teams, with limited authority for final decision making. Project and Task Delivery:
- Managing projects at the divisional or team level and drive deliverables and results by designated deadlines.
- Completing individual projects and tasks assigned by supervisor on time with quality. Other Duties as Assigned Minimum Qualifications:
- High school diploma or equivalent.
- Four years of progressively more responsible work experience in an Information Technology (IT) related profession.
- College coursework that includes Information Technology (IT), IT Management, Programming, IT systems, or a closely related discipline, as measured by the following conversion table or its proportional equivalent may substitute as:
- 30 semester hours equals one (1) year (12 months)
- Associate's Degree (60 semester hours) equals eighteen months (18 months)
- 90 semester hours equals two (2) years (24 months), Bachelor's Degree (120 semester hours) equals three (3) years (36 months)
- Experience working in a customer service environment.
- Experience in workstation management on Windows, Macintosh, or Linux environment.
- Experience in the administering of Microsoft Active Directory, LDAP, or other directory services. Preferred Qualifications:
- Experience in technology at an institution of higher education or equivalent.
- Experience scripting or programing in at least one format or language. Knowledge, Skills and Abilities:
- Proficiency in workstation management on Windows, Macintosh, or Linux environment.
- Familiarity with technology tools to optimize delivery of IT services, such as endpoint management, system imaging, or centralized configuration solutions.
- Knowledge of the systems and operations used within the areas and departments of responsibility.
- Knowledge of networking services and network connectivity methods.
- Excellent customer service skills.
- Excellent oral and written communications skills.
- Ability to contribute strongly to cross-functional groups assigned to tasks or project work.
- Ability to oversee and coordinate activities of user groups.
- Ability to effectively communicate and professionally interact with all staff levels and customer groups.
- Ability to identify and resolve technical problems.
- Ability to demonstrate fundamental knowledge of effective troubleshooting methodologies.
- Knowledge in the application of IT security concepts.
- Knowledge of two or more common operating system platforms.
- Knowledge using Microsoft Active Directory, LDAP, or other directory services. APPOINTMENT INFORMATION
This is a full-time Civil Service Information Technology Technical Associate position appointed on a 12-month service basis. The expected start date is as soon as possible after the closing date. The minimum salary for the IT Specialist is $57,700 and is commensurate with experience and qualifications. This position is primarily on-site, with the potential to do some hybrid work as needed. Work authorization is not available for this position. APPLICATION PROCEDURES AND DEADLINE INFORMATION
Applications must be received by 6:00 pm (CST) on February 16, 2024. Apply for this position using the Apply Now button at the top or bottom of this posting. Please upload your cover letter, resume, and names/contact information for three references. In order to be considered as a transfer candidate, you must apply for this position. Applications not submitted through will not be considered. For further information about this specific position, please contact Kelsey Krok at [email protected] . For questions regarding the application process, please contact 217-333-2137. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted through the reasonable accommodations portal, or by contacting the Accessibility & Accommodations Division of the Office for Access and Equity at 217-333-0885, or by emailing [email protected] . Requisition ID : 1022387
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About University of Illinois - Urbana-Champaign
The University of Illinois at Urbana-Champaign has earned a reputation as a world-class leader in research, teaching, and public engagement. With our land-grant heritage as our foundation, we pioneer innovative research that tackles global problems and expands the human experience. Our transformative learning experiences, in and out of the classroom, are designed to produce innovative alumni who desire to make a significant, societal impact.
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