Director, Carrier Relations

Location

Parsippany, NJ | United States

Job description

Applications for this posting will be accepted until 1/11/2024.

ADP is hiring a Director – Carrier Relations. Develops and enhances strategic business partnerships by building trust with insurance carriers’ key decision makers to drive client retention/improve loss prevention. Possesses a complete understanding of our carriers’ business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value throughout the lifecycle of the partner’s clients. Acts as a liaison between the carrier and ADP, serving as an internal advocate. Includes occasional travel.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our  CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

RESPONSIBILITIES:

• Develops and enhances strategic business partnerships by building trust with our carriers’ key decision makers to drive client retention/improve loss prevention.
• Possesses a complete understanding of our carriers’ business objectives, strategic direction and requirements, to proactively demonstrate and deliver increased value through the lifecycle of the partners’ clients.
• Acts as a liaison between the carrier and ADP, serving as an internal client advocate, capable and empowered to mobilize the right resources to ensure partnership alignment.
• Maintains a comprehensive understanding of the entire ADP product suite and coordinates communication among the various business partners.
• Assigned client base as defined by the Relationship Management Strategy
• Proactively ensures client satisfaction through periodic conference calls and client visits.
• Promotes carrier participation in focus groups to solicit feedback on product/service initiatives.
• Communicates and promotes key ADP initiatives to the carrier (e.g., user group meetings, product enhancements, etc.).
• Coordinates carriers’ client projects, resolution of critical service issues, and follow-up to NPS feedback.
• Determines the components of projects and prepares comprehensive project plan and scope of all required activities.
• Communicates status and next steps to the carrier and appropriate internal ADP partners.
• Performs strategic account review with the carrier to reinforce the ADP value proposition by maintaining comprehensive and timely records on service activities.
• Adheres to standard ADP tools and processes (i.e., tracking calls in CRM System, case management, etc.) for recording and responding to service activities (i.e., clients visited, presentations made, etc.).
• Accountable for the Client Retention of the assigned base, as well as accurate and timely business loss forecasting.
• Performs other related duties as assigned.

QUALIFICATIONS REQUIRED:

• 3-5 Years of Directly Related Experience
• Experience with Insurance Carriers, Benefits, Enrollment or Broker Partnerships a plus

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• Carrier experience  highly preferred , either working directly for a carrier or for a broker or other entity that interfaces with the carrier community.
• Contributes to developing organization objectives with regard to:
• Creative Thinking — collaborates with carriers and associates to deliver high-quality solutions
• Analytics — develops business cases and advanced models to support decision making and mines key insights from large data sets to inform sales and service strategies
• Develops training, carrier and executive presentations
• Excellent written, verbal and presentation skills are required.
• Ability to conceptualize, negotiate and sell ideas internally and externally is essential
• Ability to function in a flexible, constantly changing environment and identify and recommend opportunities for improving operations to be scalable.
• Adaptability
• Alignment
• Collaboration
• Ethics/Integrity
• Innovation
• Performance Management
• Process & Project Management
• Professional / Technical Expertise
• Results Orientation
• Service Orientation / Client Focus
• Talent Development

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity, or commissions.

If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched 401(k), Student Loan Repayment Program, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more.

Salary range for this role is: $92,700- 188,100/ Year

Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short-and Long-Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is $92,700.00 – $188,100.00 / Year

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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Salary