Associate Service Engineer
Location
Denver, CO | United States
Job description
Denver, Colorado - 2024-03-06 Associate Service Engineer
Are you considering a career change with the opportunity to work for a company that cares for you? This is it—join our team today as an Associate Service Engineer. At TSP, we have a proven track record of excellence, largely due to our unique perspective.
Both in life and in business, you get back what you give. So, we pledge to care for and invest in our people and the communities where we live, work, and play. TSP’s recognition, philanthropic and training programs, and comprehensive benefits plan are just a few ways we accomplish this.
AS AN ASSOCIATE SERVICE ENGINEER, YOU CAN EXPECT TO HAVE THESE RESPONSIBILITIES:
- Schedule service calls and coordinate the delivery of parts
- Maintain storage equipment
- Troubleshoot and follow product repair action plans (disk/controller swaps, etc.)
- Act as smart hands with direction from a support center
- Interact with IT customers, TSP technical team members, and external support organizations
- Impact extends to customer technical representatives, including systems administrators and technical managers
- Travel for formal and informal training and getting certified to deliver installations and higher-end activities
- Weekend and evening work are required, as are occasional holidays
- On-call rotation with two other team members is required
TO BE SUCCESSFUL, YOU’LL NEED EXPERIENCE SUCH AS:
- Any IT or storage experience is welcome but not a requirement
- Exposure to data center environments preferred, but not required
- A strong sense of urgency, time management, and customer facing skills are required
- Must have a general understanding of Microsoft Outlook and demonstrate superb communication skills (phone/email/in-person)
- Good job stability must be reflected on resume
- Must be reliable, proactive, and possess the ability to take ownership of multiple engagements
ADDITIONAL INFORMATION ABOUT THIS ROLE:
- Must have reliable transportation and a valid driver’s license
- Must be able to lift and install equipment (up to 75 pounds) into customer racks
- View our benefits information: https://marketing.mytsp.net/tsp-benefits
- Candidates must be authorized to work in the United States
- Must be fully vaccinated against COVID
- Must be fluent in English
WE ARE TSP
TSP is award-winning, customer-endorsed, and minority-owned. We provide custom, flexible, and flawlessly executed IT services and talent solutions throughout the United States and Canada.
We create great customer experiences by saving you time and money. We’re driven by integrity — we do what we say we will do — exceeding expectations. Our value-based pricing focuses on your business objectives, making your success our top priority. We don’t manufacture devices or sell software — our product is our people.
TSP is an equal opportunity employer and welcomes applications from all qualified persons without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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