Location
Hot Springs, AR | United States
Job description
$2,000 Retention Bonus Offered!
USNR is a global leader in the forest products equipment industry manufacturing systems to produce lumber, plywood, finger-jointed components, and engineered wood products. Pushing the limits of technology has made USNR the premier producer of forest products equipment in the world.
USNR offers a safe and rewarding work environment with opportunities and challenges that help employees grow professionally. Home to a dynamic team of people from a wide range of backgrounds, USNR provides everyone with the means to achieve their full potential. It’s the key to our success and why we encourage individual effort and teamwork.
We are actively seeking an
IT Support Specialist to join our team of talented people to help continue our tradition of innovation and market leadership. This position works out of our facility in
Hot Springs, Ar . Come and grow with us!
This position will provide technical assistance to our user base via desk-side, phone and ticketing system.
How you Will Make a Positive Impact: - Work in a team that supports WTI’s client, server and network infrastructure
- Provide technical assistance via desk-side, phone and email to WTI employees
- Document, track and monitor help desk system
- Partner with IT team in supporting clients, server and network infrastructure
- Document, track and monitor WTI’s helpdesk system
- Support various department projects
The Value You Bring: - Must be at least 18 years of age
- High school diploma or equivalent required
- Prefer at least 1-3 year of experience, or a combination of education and experience directly related to supporting Microsoft Windows 10 clients in a Microsoft domain environment
- Strong Microsoft Office 365 Suite skills with Multi-factor Authentication experience
- SCCM imaging tools experience preferred
- Possess Microsoft certifications or willingness to obtain in order to expand IT knowledge and experience
- Working knowledge of networking topologies and troubleshooting
- Excellent communication and customer service skills
- Must be self-directed/motivated and able to multi-task
- High sense of urgency and attention to detail
- Reliable and able to maintain regular and punctual attendance
- Manage IT equipment inventory and able to lift up to 40 pounds
- Ability to travel to company locations in US and Canada
USNR is pleased to offer the following benefits to our full-time employees: - Medical, dental, and vision insurance available to employees and their dependents on the 1st of the month following date of hire
- Optional flexible spending accounts (FSA) and health savings account (HSA)
- Company-paid basic life and short-term disability insurance with employee-paid options for additional life insurance and long-term disability
- Up to $300 per year in wellness activity reimbursement
- 401k employer match contribution at 50% of your contribution percentage, up to a total of 3%
- Up to 96 hours of Paid Time Off (PTO) accrued per year with no waiting period to use accrued time
- 8 paid scheduled holidays and 1 paid floating holiday per calendar year
- Up to $300 per year in Wellness Activity Reimbursement
- Up to $5,250 per year tuition reimbursement for continuing education
- Annual reimbursement for safety boots and safety glasses
This job posting is not meant to be an all-inclusive list of duties, responsibilities, and activities. It is intended to provide a summary of the position’s general scope and function within the company. Duties, responsibilities, and activities may change at any time with or without notice.
USNR and its affiliates offer competitive salaries, excellent benefits, and opportunities for growth. We take pride in and value diversity in our workforce, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, military and veteran status, and any other characteristic protected by applicable law. All employment is decided on the basis of qualifications, merit, and business need. Any offer of employment is contingent on the successful completion of a background investigation and drug screen. USNR will only employ individuals who are legally authorized to work in the United States. This position is not eligible for visa sponsorship, currently or in the future. Current employees of USNR and affiliates, and rehires within less than one year, are not eligible for the retention bonus. To learn more about our company, and the products and services we provide, please visit .
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