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Location

Gaithersburg, MD | United States

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Job description

 

 

This position is a professional position and has a direct impact on the quality of the services provided to clients, landlords, staff and community. The person must have knowledge of the principles and practices of supervision, administration and management and knowledge of Federal, State and local laws and regulations to administer the Housing Choice Voucher Programs. The incumbent will be responsible for improving the methods of providing services to clients, recommend changes, and implement guidelines and procedures to address changes in regulations, technology, and workforce.

The work involves the management and direction of professional union employees in a wide range of processes and methods. The Customer Service Supervisor will be responsible for managing and addressing the needs of staff and clients at the service center. The Housing Choice Voucher Supervisor has a direct impact on the quality of the services provided to clients, landlords, staff and community. Personal contacts include other HOC employees through the agency and outside agencies both governmental and private, for the purpose of negotiating, persuading or presenting issues to others.

• Manage and consistently improve the delivery of customer service throughout the Center.
• Review and evaluate the effectiveness of the Center by making recommendations for new policies and procedures.
• Manage quality assurance functions in the Customer Service Center.
• Provide compliance oversight, implement changes and delegate assignments.
• Monitor, under the guidance of the Director, the implementation of HOC policies and procedures for placement and recertification of families which include but are not limited to; certifications, interims, rent increases, terminations and quality control reviews.
• Coordinate and supervise the work of staff.
• Provide monthly statistical data on Center activity.
• Represent the Center both verbally and in writing through presentations to community groups and agencies.
• Report directly to the Customer Service Center Director.
• Supervise, encourage and motivate staff.

Minimum Qualifications:

• Requires a Bachelor’s degree in Business, Social Service, Public Administration/Management or related field.
• Requires a minimum of 2 years of progressive experience in subsidized housing.
• Requires a minimum of 2 years of direct supervisory experience preferably in a housing environment.
• Knowledge of Federal, State and local laws and regulations pertaining to subsidized housing programs required.
• Knowledge of the Housing Choice Voucher, Public Housing and/or other affordable housing programs required.
• Excellent interpersonal skills & the ability to deal with people tactfully & effectively. ∙ Must possess excellent written & oral communication skills.
• Must be proficient in MS Office Suite.
• Must possess a valid Maryland driver’s license and vehicle.

An equivalent combination of education and experience may be accepted. Low income residents in  Montgomery County with the above qualifications are encouraged to apply. 

HOC is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified  applicants will receive consideration for employment without regard to sex, race, color, age, national  origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender  reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited  under applicable federal, state or local law. HOC promotes a drug-free workplace. 

HOC conducts criminal background checks, employment reference checks, and where applicable,  reviews driving records in determining suitability for employment. Selected applicants will be required to  submit to pre-employment drug and alcohol screening. Employment is contingent upon drug and alcohol  test results.

 

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Job tags

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Salary