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Location

Redmond, WA | United States

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Job description

Company Description:
We are a prominent business and IT consulting firm catering to local Puget Sound Enterprise and Mid-sized clients. Renowned for our commitment to excellence, we have garnered accolades such as being ranked #1 on the "Best Companies to Work for in Washington" for Mid-Sized Businesses list by Seattle Business Magazine. Additionally, we have been recognized as the #1 Fastest Growing Company in Washington by Puget Sound Business Journal and featured on the Inc. 500/5000 list.

Overview:
At our company, we're seeking a passionate Jr. Community Manager to join our team. As a subject matter expert on our clients' products, you'll play a crucial role in empowering and supporting users on our Community Discussions platform. This dedicated space fosters one-to-many conversations, including Q&A sessions, official announcements, threaded conversations during events, access to best practice resources, and avenues for valuable product feedback. It's a dynamic environment where members build networks, learn from each other, and contribute invaluable insights to the company's growth.

Responsibilities:
As a Jr. Community Manager, you'll be an integral part of our team, responsible for managing discussions content and fostering an inclusive environment where all customers can thrive. Your key responsibilities include:

- Building and maintaining trust with our users by promptly responding to feedback and inquiries within the categories you manage.
- Encouraging user participation and retention, driving value for our global community of users.
- Demonstrating a passion for being a community and customer advocate, actively seeking innovative ways to support our users.
- Collaborating across teams to ensure effective communication and coordination.
- Executing content and product release processes to share timely updates within the Community Discussions platform.
- Partnering with Community Program Managers to develop and implement community engagement strategies.
- Measuring success and interpreting community data to drive actionable conclusions and program updates.
- Managing day-to-day operations, including responding to user questions, managing spam, updating canned responses, and maintaining documentation critical to our success.
- Authoring posts on trending topics, new releases, and notable content within your categories.
- Executing the community team platform strategy, roadmap, and success metrics.

Required Knowledge, Skills, and Abilities:
To excel in this role, you should possess the following:

- Proficiency in GitHub, content calendar management, and PowerBI.
- Experience working in a remote, asynchronous environment.
- Demonstrated experience in customer service, technical support, and online community management.
- Strong oral and written communication skills, with the ability to clearly communicate recommendations and solutions.
- Ability to develop and implement creative solutions and influence others in their adoption.
- Strong project management skills, including the ability to manage cross-functional deliverables in a fast-paced environment.

Preferred Qualifications:
While not required, the following qualifications would be advantageous:

- 2 years of experience in online community management, working with various online community platforms and tools.
- Excellent oral and written communication skills, including the ability to clearly communicate recommendations and solutions with customers and stakeholders.
- Ability to develop and implement creative solutions and influence others in their adoption.
- Strong project management skills, including the ability to manage cross-functional deliverables in a fast-paced environment.

Please note that applicants must maintain permanent residency within the United States during their employment period. Proof of eligibility to work in the United States will be requested during onboarding, and we do not provide visa sponsorship.

We look forward to welcoming a dedicated and enthusiastic Jr. Community Manager to our team!
Employment Type: Full-Time
Salary: $ 72,000.00 88,000.00 Per Year

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Job tags

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Salary