Clackamas County
Location
Oregon City, OR | United States
Job description
Elections Specialist (Bilingual Chinese, Russian, Vietnamese, or Ukrainian)
Job ID: 107348
Location: County Clerk
Full/Part Time: Full Time
Regular/Temporary: Regular
CLACKAMAS COUNTY CORE VALUES
Clackamas County employees work to serve the public and enrich our community. In that spirit, we pledge to hold ourselves to these standards at all times in our interactions with customers and one another:
• S ervice
• P rofessionalism
• I ntegrity
• R espect
• I ndividual accountability
• T rust
By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We're always looking to improve. That's the Clackamas County SPIRIT.
Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply.
CLOSE DATE
This Job Posting closes at 11:59 p.m. (Pacific Time) on Monday, March 11, 2024 .
PAY AND BENEFITS
Annual Pay Range: $44,641.40 - $56,179.92
Hourly Pay Range: $22.893027 - $28.810215
Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position.
Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees.
We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle.
Employee benefits become effective the first of the month following an employee's date of hire.
Attractive benefits package and incentives for employees in regular status positions are detailed below.
Generous paid time off package, including:
• 12 hours of vacation accrued per month
• Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals! This means you have access to vacation at time of hire.
• 8 hours of sick accrued per month
• 10 paid holidays and 1 personal day per year
Other Benefits:
• Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP):
• Employer paid 6% PERS retirement contribution (The county currently pays the employee's share of the retirement contribution.)
• A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage
• A Choice of Dental Plans
• Robust EAP and wellness programs, including gym discounts and wellness education classes
• Longevity pay
• Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan
• A variety of additional optional benefits (see links below for additional information)
This is a full time County position represented by the Employees' Association.
JOB DETAILS AND QUALIFICATIONS
Do you want to be essential to ensuring our elections are accurate, transparent, and inclusive? The Clackamas County Clerk's Office seeks bilingual individual and service-oriented individuals to join our Elections team as Elections Specialists.
In this role, you will serve as a crucial technical expert on election processes, providing clerical support and exceptional customer service to a diverse array of stakeholders. Fluency in English and a second language (Chinese, Russian, Vietnamese, or Ukrainian) is essential, as you will engage with the public in person, over the phone, and online.
As an Elections Specialist, your responsibilities include detailed data entry of complex voter registration records, petition verification, ballot issuance and processing, and handling inquiries during each election cycle. Additionally, you will be pivotal in providing interpretation, translation, and culturally responsive customer service in English and a second language. The position extends beyond election-specific tasks to supporting the County Clerk's office in various functions, such as interpretation and translation for services beyond elections, recording services, marriage licenses, wedding ceremonies, and public access to government services.
Your role will also involve collaborating with coworkers, other division and department staff, and various county and state elections stakeholders to foster an inclusive, positive, and supportive work environment. You will actively participate in workplace preparedness, safety, and security procedures, working towards maintaining an environment where everyone feels a sense of safety, trust, and belonging. If you are ready to contribute to the elections process and engage with a diverse community, we invite you to apply and join our dedicated Elections team.
Required Minimum Qualifications/ Transferrable Skills:*
• At least 2 years of experience providing customer service where you provided the solutions to customer issues and challenges
• Bilingual Language (writing, speaking, reading) skills in Chinese, Russian, Ukrainian, or Vietnamese and demonstrated Cultural Competency
• Ability to work periodic evenings and weekends as required by cyclical elections activities
• Must pass a criminal history check which may include national or state fingerprint records check
• Driving is required for County business on a regular basis or to accomplish work. Incumbents must possess a valid driver's license, and possess and maintain an acceptable driving record throughout the course of employment.
Preferred Special Qualifications/ Transferrable Skills:*
• Experience working Federal, State, County, City and/or Special District elections
• Experience explaining policies and procedures for internal and external customers
• Intermediate proficiency level on Microsoft Word or related software
• Experience with Adobe Acrobat, Adobe Photoshop, and/or InDesign
• Knowledge of Oregon Revised Statutes and Administrative Rules as applied to Elections
*For Veterans qualified for Veteran's Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position.
TYPICAL TASKS
Duties may include but are not limited to the following:
• Customer Service - Provides outstanding customer service directly to voters (phone, online, in-person) in both English and second language (Spanish, Chinese, Russian, Vietnamese, or Ukrainian). Provides English to second language and second language to English translation and interpretation for both verbal and written communication. Accepts and processes voter registration forms, candidate, measure, and voter pamphlet filings and incoming petitions. Accepts public information requests, voter registration lists, maps, and walking lists. Issues timely notices to voters when required by statute or administrative rule. Drafts or updates voter and candidate correspondence to comply with ORS, OAR, and administrative rule changes. Receives payments (cash, check, credit/debit card) for candidate, measure, voter pamphlet filings, public information requests, voter registration lists, maps, and walking lists.
• Customer Service - Answers detailed and complex questions in English and second language (Spanish, Chinese, Russian, Vietnamese, or Ukrainian) about registering to vote, filing for office, filing a prospective petition, and election law. Answers general election questions, routes calls to other staff within and beyond the division as needed. Participates in and provides organizational support for voter outreach activities and community events in English and the second language (Chinese, Russian, Vietnamese, or Ukrainian).
• Translation and Cultural Knowledge - Assists the Clerk's Office with translation, interpretation, and cultural responsiveness for voting, elections, and general service to the public. May be called on infrequently to assist other functions within the Clerk's Office in addition to the Elections Division. This includes assisting the Clerk, recording services, marriage licenses, wedding ceremonies, and public access to government services.
• Voter Registration and Issuing Ballots - Uses the Oregon centralized voter registration system to perform detailed data entry, verification, and management of paper and electronic voter registration records from multiple sources. Includes registering new voters, updating voter registration information, and canceling voter registrations. Digitizes voter registration cards and other records submitted by the voter. Applies a thorough understanding of federal, state, and local election statutes to the management of voter registration records.
• Elections Processes - Participates in technical processes for each election. Receives and processes replacement ballot requests, receives and tracks ballots received from other counties, sorts and counts ballots, opens and reviews ballots for quality control, and scans ballots for tabulation. Verifies ballot signatures, mails notices to voters of challenged ballots, and processes challenged letters in compliance with federal and state statutes and administrative rules. Assists in tracking of unaccepted and rejected ballots and reconciliation of all ballots. Processes undeliverable ballots and prepares supplemental ballot mailings. Under the direction of an Elections Specialist Senior, receives and processes UOCAVA (military and overseas) email ballots.
• Technical participation and reporting feedback in test environments of the state voter registration and election management database. Troubleshooting of technology, including workstations, office equipment, software, and the state voter registration and election management database. Makes recommendations to Elections Manager or County Clerk on improvements or innovations in policies and procedures.
• Assists in recruitment, orientation, training, and monitoring work performed by temporary elections staff; ensures temporary staff accurately provide routine assistance to the public and process voter registrations according to set policies and procedures.
• Works collaboratively with coworkers, other division and department staff, and other county and state elections staff, and stakeholders to maintain an inclusive, positive, and supportive work environment. Actively participates in workplace preparedness, safety, and security procedures and planning. Works to maintain an environment where all people thrive, are celebrated for their diverse identities; and feel safety, trust, and belonging.
WORKING CONDITIONS
Elections employees are considered an essential worker during active election periods (generally sixty days before and thirty days after each election). Employees must be available for periodic evening and weekend work as required by cyclical elections activities.
WORK SCHEDULE
his position works 37.5 hours during a standard workweek of Monday through Friday. Periodic evening and weekend work is required for cyclical elections activities. Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is designated as on-site/in-person. It is expected that the selected candidate will perform duties at the specified on-site work location.
EXPLORE CLACKAMAS COUNTY
Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents.
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ABOUT THE DEPARTMENT
The Clerk is the head election official for the county and is the keeper of all county public records.
As the head election administrator for the county, the Clerk conducts all local, state, and federal elections for the citizens of Clackamas County. The Elections Division manages all aspects of elections administration including voter registration, county and special district candidate filing, county voters' pamphlets, ballot design, mailing, signature verification, counting, tallying, and reporting results.
Clackamas County has more than 310,000 registered voters in 16 incorporated cities and unincorporated rural and urban communities. The Elections Division manages 25 official ballot drop sites located in communities across the county.
APPLICATION PROCESS
Clackamas County only accepts online applications.
Help With Your Application:
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If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or mailto:[email protected]?subject=Application%20Materials%20Question. Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays).
HOW TO CLAIM VETERAN'S PREFERENCE
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VISA SPONSORSHIP
Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day.
EQUAL EMPLOYMENT OPPORTUNITY
Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.
If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process.
RECRUITING QUESTIONS?
James Callahan, Recruiter
mailto:[email protected]?subject=RECRUITMENT%20QUESTIONS
To apply, visit
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