Assistant General Manager
Location
Harrisonburg, VA | United States
Job description
You bring the passion, motivation, and drive, and Aimbridge Hospitality will bring the opportunities! Aimbridge will get you where you want to go and help you reach places in your career you might have never imagined were possible! When you join the Aimbridge Family, you’re working with the best of the best! It’s a mark of distinction. Our diverse business is full of energy, excitement, and rapid growth—just like a career with Aimbridge! Join a team where every day brings new opportunities to help create memorable experiences, ways to succeed, and great people to inspire you. We are a place to GROW , a place to BELONG , and a place to SUCCEED ! That is #theAimbridgeWAY !
Aimbridge Hospitality is actively recruiting for an Assistant General Manager to lead our team at the Hampton Inn & Suites Harrisonburg (VA) University! The ideal candidate has Hilton experience and is a GSS mastermind. This is a great opportunity for a seasoned operatoinal leader looking to break into the nation's largest third-party management company.
Ensure guest satisfaction and the efficient operation of the hotel by supervising operating departments in the absence of the General Manager and/or the Manager on Duty. Assist the General Manager by continually focusing on achieving hotel profitability through revenue generation cost control guest satisfaction and development of associates. Exempt associates are expected to work as much of each workday as is necessary to complete their job responsibilities (OEM associates are required to work a minimum of 47.5 hours per work week).
Responsibilities
QUALIFICATIONS:
- At least 5 years progressive experience in a Rooms or F&B department Hotel; or a 4-year college degree and at least 2 to 3 years experience in a Rooms or F&B department at a Hotel; or a 2-year college degree and at least 3 to 4 years of experience in a Rooms or F&B department at a Hotel.
- Previous supervisory experience required.
- Must be proficient in Windows Operating Systems.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high-pressure situations.
- Must maintain composure and objectivity under pressure.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must be able to convey information and ideas clearly.
RESPONSIBILITIES:
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
- Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the appropriate Department Head.
- Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Ensure recruiting hiring and training for Guest Services based on occupancy
- Approach all encounters with guests and employees in an attentive friendly courteous and service oriented manner.
- Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming which include compliance with Aimbridge Hospitality's dress code and wearing a nametag when working (per brand standards)
- Comply and ensure adherence to Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
- Comply with certification requirements as applicable for position to include: Food Handlers Alcohol Awareness CPR & First Aid.
- Ensure the efficient operation of the hotel in the absence of the General Manager by supervising and supporting the Guest Services Food & Beverage Food Production Engineering Accounting Sales and Housekeeping departments. Communicate and/or correct deficiencies in these departments in conjunction with the supervisor on duty.
- Use competencies from Aimbridge & Brand training materials to develop self in all operational departments. Work with Department Heads to gain a good understanding of each position and how it affects the operation of the hotel.
- Assist the General Manager as needed in revenue generation programs. Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members.
- Assist the General Manager in the development of managerial and hourly employees through the implementation of Corporate-approved training programs. Participate in (at a minimum) bi-weekly one-on-one's with the Department Heads to facilitate personnel development.
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction. Follow up on all empowerment successes and opportunities with the apprpriate Department Head.
- Assist the General Manager with the creation of financial reports as required by the Corporate Office. Meet all Corporate imposed deadlines as well as those imposed by the General Manager.
- Participate in required M.O.D. coverage as scheduled.
- Ensure that training in service standards is taking place in each department using the steps to effective training.
- Ensure recruiting hiring and training for Guest Services based on occupancy
- Be in the public areas during peak times greeting guests and offering assistance as needed.
- Maintain procedures for handling of the hotel safe specifically with regard to security and initiate a monthly safe audit.
- Ensure that all scheduled meetings take place on the property.
Property Details
Set just moments from James Madison University, this hotel is near some great areas for skiing, golf, and hiking. Visitors can explore the charming shopping and dining of the Blue Ridge Mountains and discover a range of impressive historical sites including the nearby Natural Chimneys.
Once our guests have arrived at our hotel in Harrisonburg, they'll find a warm guest room with a choice of great amenities waiting for them. Guests will feel refreshed with a great night’s sleep in a clean and fresh Hampton bed® and wake up with Hampton’s free hot breakfast. We also offer a fully equipped fitness center and outdoor pool.
Company Overview
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay ! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Options
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