Manager, Cloud, Compute, and Storage - Americas
Location
Auburn Hills, MI | United States
Job description
Job Details
Manager, Cloud, Compute, and Storage - Americas
The Manager Cloud, Compute and Storage manages daily operations in the department and takes for the planning, installation, maintenance, and upgrade of IT systems across the entire organization’s IT infrastructure.
Managing a regional, dispersed team of architects, team leads and IT operations and System engineers, who are motivated, results-focused, and consistently delivers IT solutions in line with scope, budget, risks, outcomes, prioritization, value, and benefits.
Responsible for the evaluation, implementation and on-going operations of the company’s IT infrastructures virtualization platforms, server administration, cloud-based services and software, and related IT Security, ensuring highest levels of availability through redundant design and robust failover processes to deliver uptime service level expectations and zero data loss targets.
Responsible for IT vendor evaluation, conducting enterprise technology proof of concepts, commercial negotiations and contract terms for Infrastructure, related software, hardware, and cloud services. Conducts regular commercial and service reviews with IT Vendors to ensure contractual obligations are being delivered.
Supports Technical IT Audits by Customers or their appointed 3rd parties, including Enterprise Architecture design reviews, licensing audits, security audits, volume testing initiatives with associated compilation of detailed evidence of performance documentation.
Participate, support, and provide recommendations to DP World Group Technology, for longer term strategy and integration. Plan and execute Transformation and Integration projects.
KEY ACCOUNTABILITIES
Team Leadership
- Lead, mentor and develop a team of IT architects, Systems Engineers, and IT Operations Engineers.
- Develop, communicate, drive and implement standards for servers and other backend infrastructure across all business verticals.
- Plan and assign systems resources to align with business projects and priorities.
- Set team and individual objectives and track them as part of the PMP process.
- Have an excellent technical understanding of all tasks carried out by the team and provide detailed review and approvals as part of IT Processes.
Architecture, Strategy and Planning
- Create the roadmap and future vision of the organization’s infrastructure platforms.
- Use innovation to drive technology and bring the latest available solutions.
- Support Systems Architects to define and implement architecture standards.
- Define and drive systems strategies that align with overall IT and Business Strategies.
- Review ongoing systems capacity and support.
- Deliver growth and product/system renewals.
- Plan and define budgets to align with all Systems Requirements at both a corporate IT Level and a Site Level.
- Lead the delivery of the overall architecture across infrastructure, on-premises and cloud.
Support
- Drive third line support initiatives to reduce support calls across the organization.
- Act as an escalation point for all system issues and drive resolution.
Projects
- Driving both Business and IT Projects to ensure goals and deadlines are met.
- Act as an escalation point for Project Managers to review progress and activities.
- Be able to influence Project Managers and key project resources to ensure requirements are met.
Business Development Support
- Provide feedback and reviews for the IT Infrastructure aspects of new business bids.
- Help define new concept IT solutions and provide costings to support all new business submissions.
- Work with SMEs and stakeholders within the business – strong stakeholder management and excellent communication skills.
IT Processes
- Support and drive the following IT Processes within the system engineering team.
- Change Management
- Incident Management
- Problem Management
- IT Purchasing and Adherence to the Matrix of Authority
Contracts and Vendor Management
- Manage all software and Hardware Contracts under the System Team
- Plan and Negotiate contract renewals that align with team strategies and include in budget planning.
- Manage IT Vendors and negotiation of pricing, obtaining standardized global pricing where possible.
QUALIFICATIONS
- A bachelor’s or master’s degree in Computer Science or related field.
- A combination of equivalent professional training and certifications combined with a minimum of fifteen years related work experience in a position(s) with increasing responsibility and supervisory duties.
- A strong technical IT background (15+ years’ experience) with broad experience across a wide range of technologies, disaster recovery, business continuity and cloud computing (IaaS, PaaS and SaaS).
- Proficient with operating systems, identity access management and IT security gateways and protocols.
- Have knowledge of infrastructure technologies; Azure, Office 365, Windows Server, Active Directory, Exchange, Reverse and Web Forwarding Proxying, Hyper V, VMware, IaaS, SaaS, PaaS, NGAV with EDR.
- Highly organised and able to set priorities. Requires the ability to manage multiple, complex projects and engage team members on a technical level, while effectively communicating complex technical concepts to non-technical people.
- Ability to develop and deliver projects using leading edge technologies.
- Soft skills include relationship and team building, conflict resolution, mentoring, and ability to communicate effectively to other teams, peers, and other organizations.
- Requires strong problem-solving skills, good judgment, and risk management to mitigate business risk. Having the ability to see the bigger picture.
- Required to work with customers on specific targeted objectives.
- Strong presentation skills.
- Able to incorporate and follow the ITIL framework and methodologies.
EXPERIENCE
- Have a minimum of 10 years’ experience managing a large scale WinTel environment, consisting of 2000+ servers in a dynamically changing global environment, including AMR, EMEA, APAC.
- Demonstrate broad experience working with various Microsoft, Cloud Computing, Identity Access Management, Hypervisor Virtualised environments, and NextGen Security technologies.
- Well versed in Risk Management best practices, business continuity planning and a track record of excellent uptime.
- Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs.
- Demonstrated ability to provide timely technical support for internal and external stakeholders and customers.
- Strong organisational and planning skills and experience in establishing process and procedure, analysing, and developing process improvements.
Compensation
DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.
About DP World
Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.
With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.
We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.
What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.
WE MAKE TRADE FLOW
TO CHANGE WHAT'S POSSIBLE FOR EVERYONE
DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.
By submitting your resume and application information, you authorize DP World to transmit and store your information in the world-wide recruitment database, and to circulate that information as necessary for the purpose of evaluating your qualifications for this or other job vacancies.
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