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Location

Newington, Rockingham County, NH | United States

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Job description

Title Delinquency Specialist needs Collections experience preferred but a background in customer service or sales accepted as well

Title Delinquency Specialist requires:

- Exceptional communication skills both verbal and written.
- Excellent negotiation skills.
- Collections experience preferred but a background in customer service or sales accepted as well.
- Exhibit confidence to quickly evaluate a situation to find the best solution for the client.
- Function well independently and in a team-oriented environment.
- Excellent multi-tasking skills.
- Ability to take constructive critique and implement training concepts into your own voice.
- Bilingual helpful but not required (English/Spanish).

Title Delinquency Specialist duties:

- Responsible for servicing a portfolio of delinquent customer accounts.
- By listening, acknowledging and providing solutions, the Title Delinquency Specialist protects the customer or vendor relationship.
- Performs day-to-day activities in a fast-paced environment to ensure effective account management on collection accounts.
- Communicates via phone conversations, email, fax and letters with customers concerning status of title transfer.
- Performs reconciliations for accounts to maintain accuracy.
- Interfaces with Sales, Operations and Finance departments to resolve billing, collection and credit issues.
- Establishes strong working relationships with the sales team to support collections efforts.
- Works with customers in a proactive manner to resolve discrepancies.
- Acts as a liaison with financial operations regarding the research on misapplied or payment issues.
- Audits and maintains customer accounts to make sure terms are accurate and customer profiles have current information.
Employment Type: Full-Time
Salary: $ 24.00 Per Hour

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Job tags

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Salary