Permitting Coordinator

Location

Boston, MA | United States

Job description

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here.

We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday and Wednesday, to work together in person, and teams can choose where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure. 

What You’ll Do

Simplisafe is seeking a self-starting, dependable, customer-oriented, strong to join our Permits team. This role can be based out of either Boston, MA or Richmond, VA. Permit Coordinators play a critical role at SimpliSafe, ensuring SimpliSafe customers in high-risk municipalities successfully obtain alarm permits in a timely fashion. The Permit Coordinator role requires a high level of attention to detail, the ability to manage multiple priorities, and strong relationship-building skills. If you are looking for a position where you can see the impactful results of your task management while providing excellent customer service - this is the job for you! 

Primary responsibilities include: 

• Manage and own responsibility for your assigned municipalities. You are responsible for ensuring registration through physical mail as well as email, false alarm fines, and handling various letters
• Bill customers for licensing fees and false alarm fines through SimpliSafe’s customer platform 
• Communicate directly with alarm administrators as well as customers via call and email to ensure that the permitting process is progressing and SimpliSafe is adhering to alarm ordinance requirements
• Investigate, research, and cross-reference permitting requirements for new and updated municipalities
• Apply project management, time management and organizational skills to a variety of tasks and your daily functions using Google Suites, Monday.com, and SimpliSafe’s contact center software 

What You’ll Bring

• Strong time-management skills and calendar management skills
• Strong relationship management skills; must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
• Must feel comfortable to own relationships with SimpliSafe customers and the municipalities we partner with
• Proficient in Microsoft Excel & Google Suites (Gmail, Sheets, Docs, Drive)
• Exemplary organizational skills, particularly in digital information management and digital account management
• Clear, effective email communication skills
• Experience working with city and local government agencies a plus
• Familiar with navigating virtual communication mediums such as Zoom or Google Meet
• A history of researching and validating credible sources of information is a plus

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.  Likewise, we are committed to full support of qualified individuals in hiring and employment. In keeping with this commitment, we will work with qualified individuals with disabilities to assess whether a reasonable accommodation may be provided to perform the essential functions of their role, absent undue hardship. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [email protected].

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Salary