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Location

Bluffton, SC | United States

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Job description

The IAM Technical Customer Support Analyst primary responsibility is to grant, modify, and remove IT accounts and/or application access in designated eviCore systems. The Analyst will ensure best practice and all compliance required are adhered to which include auditing of systems being accessed by internal and external clients.


Duties and Responsibilities

• Ability to effectively utilize the Incident/Request Management software and other applications as necessary to facilitate work.
• Perform regular audits to ensure team is in compliance with required security practices.
• Provides security related access management support including identity provisioning, deprovisioning and access change requests. The position functions as a subject matter expert to resolve user and security related access and compliance issues.
• Provides second level technical support to the project team, end users and functional groups.
• Responsible for how users within the organization are given an identity as well as following security protocols to protect from unauthorized access while managing the identities and access rights of people both inside and outside the organization.
• Provides identity and access management support including the creation and deletion of IDs, role changes within organization, managing credentials for the onboarding and off boarding processes.
• The analyst is liable for ensuring that user and customer requests for security access is completed in a timely manner, provides second level technical support to end users and functional groups. It is the responsibility of the IAM analyst to manage Identity and access within all local, global and third-party systems.
• Demonstrated initiative with effective follow-up and prioritization skills to deliver excellent customer service.
• Ability to effectively communicate and work with customers and other departmental staff to assess and resolve customer issues.
• Ability to organize work, set priorities and meet deadlines under pressure.

• Produce work with close attention to detail. Ability to work with minimal direction, independently or as part of a team, and to be self-directed to accomplish work assignments.
• Ability to quickly and accurately understand complex system requirement.

Requirements

• AA/BA in IT field or similar preferred
• Experience on an IT Help Desk, directly supporting users or clients
• 3-5 years of Active Directory Administration
• Knowledge of Active Directory, Windows 10, Office 365, SQL etc.
• Basic understanding of group policy objects
• Excellent written and oral communication skills
• Ability to communicate information clearly and accurately
• Able to prioritize work and meet deadlines
• Strong interpersonal skills.
• Exceptional analytical thinking, problem solving, and organizational skills
• Understanding of Information Security concepts, protocols, industry best practices, and regulatory requirements
• Knowledge of risks controls and processes.

Skills Education: Skills


Required

• ORGANIZATIONAL SKILLS

Additional

• CUSTOMER SERVICE
• PROBLEM SOLVING
• SECURITY PRACTICES
• SUBJECT MATTER EXPERT
• PROVISIONING
• ACTIVE DIRECTORY
• SQL
• AUDITING
• CUSTOMER SUPPORT
• SELF-DIRECTED
• IDS
• EXCELLENT WRITTEN
• AUDIT
• HELP DESK
• RETAIL SALES
• MICROSOFT WINDOWS
• MICROSOFT OFFICE 365
• TECHNICAL SUPPORT
• IDENTITY AND ACCESS MANAGEMENT
• INFORMATION SECURITY
• CUSTOMER SERVICE ORIENTED

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Job tags

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Salary