Location
San Bruno, CA | United States
Job description
Job Details
Level Management
Job Location San Francisco - San Bruno, CA
Remote Type N/A
Position Type Full Time
Education Level 4 Year Degree
Salary Range Undisclosed
Travel Percentage Up to 25%
Job Shift Day
Job Category Sales
Description The position is responsible formanaging, developing and coordinating resources to support large accounts. Additional accountabilities include, but not limited to: serves as a liaison between company, clients and employees for accounts; schedules jobs and allocates the necessary resources to address the client's request(s); completes billing, payroll and revenue reporting; maintains a consistent flow of communication with clients; consistent and accurate data entry; addresses all clients issues; and monitors quality assurance on all jobs conducted for assigned accounts.
ACCOUNTABILITIES AND RESPONSIBILITIES - Manage large accounts; field calls and requests; serve as liaison between company and clients
- Monitor the status of work being completed
- Work with Operations Manager and or Director of Operations at different locations on a daily basis to ensure the proper preparation of work orders and scheduling
- Engage clients in a positive manner via phone and e-mail regarding work performed; build client relationships and maintains client feedback database (CRM)
- Conduct pre and post walks consistently to monitor the quality of service delivered; quality of service needs to exceed the client's expectations
- Post addition client notes to CRM
- Maintain client files; support regional team in handling of appointments and contacts
- Submit and update client schedule notification letters; invoice clients for services performed
- Maintain a consistent flow of communication with clients
- Control the Accounts Receivable and billing for accounts in accordance with procedures
- Complete billing, payroll and revenue reporting to company standard
- Administer the proper paper/electronic data flow to and from different locations and accounts and the Central Administrative Offices
- Communicate issues, concerns and questions to supervisor
EXPECTED RESULTS - Effectively manage multiple accounts and efficiently coordinate resources to address client needs
- Timely and effective response to client needs
- Consistently monitor clients and make adjustments to ensure AR goals, invoice processing objectives and data entry standards are met
- Exceptional mitigation of client issues and immediate resolution with on-demand service delivery
- Continuous maintenance and development of relationships; alignment of efforts within the team
- Adherence to all policies and procedures
Qualifications EDUCATIONAL REQUIREMENTS - High School Diploma required
- Associates Degree in Business Administration or related field preferred, Bachelors a plus
EXPERIENCE REQUIREMENTS - 5+ years of administrative, customer service, account management and quality assurance required; collaboration with operations and creating solutions experience desired
- Demonstrated ability to communicate with customers, internal and external
- Demonstrated ability to manage multiple accounts and support clients with changing priorities
- Advanced skills in Microsoft Office suite required; CRM knowledge desired
- Professional personal presentation skills; data entry skills required
- High level of interpersonal skills to handle sensitive and confidential situations required
- Ability to handle changing priorities, establish standards and achieve desired objectives required
- Ability to communicate verbally and in writing to all levels of the company and clients
- Ability to maintain poise, tact and diplomacy required
- Ability to adjust scheduled to meet business needs
Job tags
Salary
