Location
Green Bay, WI | United States
Job description
Vision: Wisconsin's first choice for casino entertainment.
Mission : Gaming professionals working together to provide a friendly, safe, and fun gaming experience.
Values : P rofessionalism, A ccountability, R espect, I ntegrity, S incerity.
The duties and responsibilities are not an all inclusive list but rather a general representation of the duties and responsibilities associated with this position.
OPEN TO ALL APPLICANTS SALARY: $16.39/Hr (NEGOTIABLE; PLUS COMMISSION BASED ON PREFORMANCE) Employees will receive 5% below the negotiated pay rate during their probationary status. Shift Differential: Monday-Thursday (6pm to 6am) - $1.00 per hour worked
Friday 4pm to Saturday 4am - $3.00 per hour worked
Saturday (4am to 4pm) - $2.00 per hour worked
Saturday (4pm to 4am) - $3.00 per hour worked
Sunday 4am to Monday 6am - $2.00 per hour worked
POSITION SUMMARY: Greet guests in a friendly, professional and courteous manner. Answer and respond to questions and needs of casino patrons; provide directions as requested. Maintain confidentiality of all privileged information. Continuation of this position is contingent upon funding allocations.
DUTIES AND RESPONSIBILITIES: - Provide friendly, fast and helpful customer service to all guests and team members and has the resiliency to deal with challenging situations.
- Establish and maintain effective working relationships with all internal and external customers of Oneida Casino.
- Resolve guest concerns in a timely manner and when necessary, referring to appropriate department supervisor.
- Ensure established procedures, and processes are utilized at all times, to ensure maximum understanding and coordination are in place.
- Track and monitor guest feedback and participation on an on-going basis to determine and evaluate program effectiveness.
- Ensures compliance with all regulatory requirements at all times.
- Adhere to established quality, service delivery, customer service, and customer demand expectations. Adhere to all audit, and legal regulations/laws and practices.
- Build guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management.
- Greets guests on casino floor, establish rapport, and provides complimentary amenities, based upon specific casino guidelines.
- Assists guests with questions as they relate to the property, loyalty programs, and current promotions.
- Receive and forward accurate messages from guests as requested.
- Attend and host guests onsite/offsite events in various areas as assigned.
- Maintain a high level of guest service, professionalism, confidentiality, and discretion in all communication.
- Seek new and targeted players and to inform them of the benefits of all player development programs.
- Assist Executive Host with comping and distributing compensation or promotional items to eligible patrons as necessary.
- Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
- The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
PREFERRED QUALIFICATIONS: - One (1) year of CMP database experience.
MINIMUM QUALIFICATIONS: - Must be eighteen (18) years of age or older.
- High School Diploma, HSED Diploma or GED Certification. Applicants age (fifty (50) and older are exempt from this requirement.
- Three (3) years of customer service experience; An equivalent combination of education and experience may be considered.
- Six (6) months of Casino work experience.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
- Frequently walk, use hands, handle, reach with hands and arms, talk and hear.
- Work is generally performed in a casino setting with a higher noise level. Evening, and/or weekend work is frequently required. There is frequent interaction with the employees and patrons. Travel may be required for training, meetings, conferences, presentations, and other events.
- Work environment may NOT be smoke or dust free.
- A Tuberculosis (TB) Screening and/or a 2 step TB Skin Test is required within thirty (30) days of employment.
The Oneida Nation does not discriminate on the basis of race, color, national origin, sex, religion, age or disability status in employment or the provision of services. However, individuals of Indian ancestry and Veterans will be given preference by law in initial employment or re-employment.
Job tags
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