Location
San Francisco, CA | United States
Job description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or hard of hearding, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. If you identify with any of the following communities do not hesitate to register.
Company Name: Safelite
Job Description
Are you interested in this position? You should apply – even if you don’t meet every requirement! We are an auto glass company. That's what we do. But beyond the glass, we offer so much more. We will support you in building a rewarding career and encourage you to have a fulfilling life. Let us be the best workplace you've ever had.
Position Overview: The Store Manager is responsible for overseeing the day-to-day operations of a retail store. They are entrusted with the overall management and supervision of the store's staff, ensuring excellent customer service, achieving sales targets, maintaining store appearance, and optimizing profitability. The Store Manager plays a crucial role in creating a positive shopping experience for customers and ensuring that the store operates efficiently.
Key Responsibilities:
Leadership and Team Management:
- Recruit, hire, train, and supervise store staff, including sales associates, cashiers, and other support personnel.
- Provide guidance, motivation, and ongoing coaching to team members to enhance their performance and foster a positive work environment.
- Conduct regular performance evaluations, set goals, and implement development plans to maximize employee productivity and growth.
Customer Service Excellence:
- Promote a customer-centric culture within the store and ensure that all staff deliver exceptional customer service.
- Handle customer inquiries, complaints, and requests in a professional and timely manner to resolve issues effectively.
- Monitor customer feedback and implement improvements to enhance the overall shopping experience.
Sales and Revenue Generation:
- Develop and execute strategies to achieve sales targets and increase store revenue.
- Analyze sales data and trends to identify opportunities for improvement and growth.
- Encourage upselling and cross-selling techniques among staff to increase average transaction value.
Inventory and Merchandising Management:
- Monitor and control store inventory levels to ensure product availability and prevent stockouts.
- Oversee the store's visual merchandising and layout to optimize sales and create an appealing shopping environment.
- Coordinate with suppliers and the buying team to maintain adequate stock levels and introduce new products.
Store Operations and Compliance:
- Ensure that the store operates efficiently and adheres to company policies, procedures, and safety standards.
- Manage cash handling procedures, including daily reconciliation and deposit preparation.
- Implement loss prevention strategies to minimize theft and shoplifting.
Budgeting and Financial Reporting:
- Prepare and manage the store's budget, tracking expenses and revenues.
- Generate regular financial reports for management, highlighting key performance indicators and areas for improvement.
Marketing and Promotions:
- Collaborate with the marketing department to execute promotional campaigns and drive foot traffic to the store.
- Utilize social media and other marketing channels to increase brand visibility and attract potential customers.
Qualifications
Requirements:
- Proven experience as a Store Manager or in a similar retail management role.
- Strong leadership and team management skills.
- Excellent interpersonal and communication abilities.
- Sales-driven mindset with a track record of meeting and exceeding sales targets.
- Knowledge of retail operations, inventory management, and merchandising techniques.
- Familiarity with budgeting and financial reporting.
- Customer-focused with a passion for delivering exceptional service.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Job tags
Salary
