Network Support Specialist
Location
Baytown, TX | United States
Job description
Network Support Specialist
Salary: Job Type: Full-Time
Job Number: FY2300399
Location: Main Campus - Baytown, TX
Division: Information Technology
Position Overview
Starting Salary Range is $63,8351 -$73,413. The initial salary offer is commensurate with education and related work experience.
Provide technical support for computers and network applications, web-based applications, and voice over IP services to all areas of the College.
Essential Duties & Responsibilities - Provide effective technology support for computers and network applications, web-based applications, and voice over IP services to all areas of the College.
- Promote and facilitate the effective integration of technology into the basic mission of the College through planning, end user training, consulting, and other support activities.
- Develop, enhance, and manage the College's enterprise networks to provide high-speed, transparent, and highly functional connectivity among all information resources.
- Develop and maintain highly effective, reliable, secure, and innovative information systems to support instructional, administrative, and network facilities functions.
- Facilitate the collection, storage, security, and integrity of electronic data while ensuring appropriate access.
- Promote new uses of information technology within the institution through the support of exploratory and innovative applications.
- Provide recommendations for effective strategic and tactical planning in the use of technology.
- Provide fast and reliable access to all information systems.
- Implement network security for the Local Area Network and Wide Area Network.
- Coordinate with the Help Desk and Computer Tech activities.
- Telecom administration; VoIP supervision and coordination.
- Asset management; recommend hardware, software licensing, and maintenance contracts.
- Oversee troubleshooting end user support systems, backups, archiving, and disaster recovery and provide escalated end user support.
- Provide security monitoring and administration of cloud applications and infrastructure.
- Work with project teams (faculty and staff) to help implement internal and external systems.
- Provide administration of Office 365 Services: Exchange, Microsoft Teams, SharePoint Online, OneDrive for Business, Office 365 Groups, Power Apps & Automate, M365 Security and other Office 365 collaboration-focused applications.
- Provide automation and scripting support (PowerShell).
- Configure and maintain Azure Active Directory Single Sign-On and MFA implementation, troubleshooting and administration.
- Maintain PeopleSoft PIA environments and servers.
- Troubleshoot issues found by users, programmers, consultants and logs.
- Patch security bugs found in Java, PeopleTools, Tuxedo, WebLogic and Elastic Search.
- Compile Cobol programming code to support PeopleSoft application updates and upgrades.
- Manage PeopleSoft application software, application infrastructure, and third-party application environments.
- Administer PeopleSoft system architecture for production and test environments.
- Perform complex diagnosis of problems, provide solutions within area of responsibility, and/or consult with other technical staff.
- Develop and manage internal procedures and documents to provide a high level of application integrity and availability.
- Monitor the performance of PeopleSoft environments and troubleshoot alerts.
- Support the upgrade of PeopleSoft applications, PeopleTools and other supporting components of the ERP system.
- Provide PeopleSoft security administration to include maintenance of role and permission definitions, maintenance of user role assignments, maintenance of security objects and verification of user security access requests.
- Analyze and resolves PeopleSoft enterprise application security issues.
- Participate in scheduled PeopleSoft system security reviews.
- Provides monitoring of integration points between PeopleSoft applications and external applications.
- Perform code migrations, Data Mover executions and application configurations between environments as required.
- Process new user access requests, access modifications and access deactivations.
- Provide ServiceNow system administration support.
- Configure and support access provisioning for users into ServiceNow.
- Troubleshoot application, system and performance issues while working with ServiceNow SaaS support as needed.
- Perform cloning of ServiceNow production environment to development environment.
- Create, maintain and enhance ServiceNow Incident Management, Problem Management, Service Request Management, Service Catalog, Knowledge Management, Self-Service Portals, Single Sign-On (SSO) capability, and Active Directory Profile synchronization.
- Create, maintain and enhance future connections between ServiceNow and other systems.
- Assist with implementation of ServiceNow applications and provide technical insight in designing and supporting ServiceNow to align with Lee College operating procedures.
- Configure and customize the ServiceNow system, including workflows.
- Provides configuration and administration of Microsoft System Center Configuration Manager (SCCM) infrastructure to ensure system is available for operating system deployment (OSD), package deployments, application catalog and client policy updates.
- Maintain the integrity of SCCM by ensuring that SCCM is current with latest system builds, hotfixes, server operating systems, admin consoles and client updates
- Manage all SCCM hierarchy configurations and supports all site system roles such as distribution points, application catalog, and database and SQL Reporting services.
- Manages all SCCM hierarchy configurations and supports all site system roles such as distribution points, application catalog, and database and SQL Reporting services.
- Create, update, deploy, troubleshoot, and remove objects in the SCCM environment
- Create, update, and delete dynamic and static collections and reports for installation, modification, and removal of applications.
Additional Duties & Responsibilities
- Assume the Network Manager "Other Responsibilities" in his/her absence.
- Perform other duties as assigned.
Minimum Education, Experience, Knowledge, Skills & Abilities
- Bachelor's degree in Computer Science, Computer Information Systems, or a related field
- Experience with Microsoft MCSE, Cisco CCNA, and/or CCNP
- Two (2) years of experience in multi-protocol network environment administration
- Experience with Palo Alto (Firewall and Campus District Network Security)
- Experience in Print Server Management
- Experience managing and configuring Cisco switches and routers
- Experience in VoIP-Cisco Call Manager and Unity Voicemail
- Previous experience implementing and supporting numerous student and administrative network applications
- Experience managing and configuring network servers and storage (RAID, iSCSI)
- Experience in virtualization using Hyper-V and VMware technologies
- Ability to use Azure & Amazon Cloud HA integration
- Extensive knowledge of Office365 administration
- Must be able to demonstrate knowledge in Microsoft Systems Center Configuration Manager administration
- Must be able to lift, carry, and install servers and battery back-ups
- Must be available to be on-call in case of system issue or outages
- Must be able to work evenings and weekends as required
Lee College does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.
To apply, please visit jeid-7f52633073c2754395e294841bc7683b
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