Senior Claims Representative
Location
Westbrook, ME | United States
Job description
Acadia Insurance is a regional property casualty insurer with offices throughout the Northeast. As a member of W.R. Berkley Corporation (NYSE: WRB), one of the largest property casualty insurance holding companies in the United States, our financial strength and integrity are two of the main reasons why Independent Agents place business with us. Acadia is rated A+ (Superior) by A.M. Best, with an A+ claim paying ability rating by Standard & Poor’s.
At Acadia, we value our employees, our customers and our communities. Employees at Acadia are part of a progressive company where everyone can make a difference. We promote an inclusive environment which encourages continuous learning and the chance to grow and develop.
The company is an equal opportunity employer.
The Senior Claims Representative Investigates, evaluates and resolves assigned claims in accordance with company standards, procedures, and state regulatory requirements. Key functions include but are not limited to:
- Investigate, evaluate and resolve commercial casualty claims in accordance with company standards, procedures, and state regulatory requirements. Claims handled may include General Liability bodily injury and property damage, Commercial Automobile bodily injury including Uninsured/Underinsured Motorist claims, pollution and environmental exposures, construction defect, product liability bodily injury and property damage, employment-related practices claims and other types of commercial exposures.
- Analyze and interpret commercial policy language in conjunction with specific facts of loss to reach appropriate coverage decisions, and effectively communicate the company’s coverage position verbally and in writing.
- Conduct detailed, comprehensive claim investigations which may include on-site scene examinations and in-person witness interviews; attend mediations, depositions and trials, both virtually and in-person.
- Proactively manage litigated claim files from inception to closure, including collaboration with defense counsel to determine and execute an appropriate plan of action; bring litigated cases to resolution by negotiated settlement or trial, as appropriate.
- Appropriately and clearly document all notes and file activity in a paperless claim system; compose comprehensive periodic reports including claim summary reports and large loss notifications.
- Serve as a mentor and technical resource for trainees and less-experienced claim professionals.
- BA/BS degree preferred
- 5-7 years of commercial liability claims
- Advanced professional insurance coursework (i.e., AIC, CPCU) or completion of other insurance-related classes is preferred.
- Excellent organizational skills, ability to handle multiple tasks and effectively prioritize workload.
- Demonstrated depth in negotiation and claims resolution skills.
- Strong computer skills and ability to work with multi-faceted systems.
- Ability to effectively and independently manage complex workload while exhibiting very sound judgment.
- Excellent written and verbal communication skills.
- Demonstrated ability to develop and maintain relationships with agents and other departments while exemplifying superior teamwork.
We do not accept unsolicited resumes from third party recruiting agencies or firms.
The company offers a competitive compensation plan and robust benefits package for full time regular employees
Sponsorship Offered for this Role
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